Cordic’s taxi despatch system features an interactive voice response (IVR) platform, powered by Loquendo ASR automatic speech recognition and Loquendo TTS synthetic speech technologies, and includes the industry’s first voice recognition feature for automated taxi bookings.
Cordic’s IVR platform and voice recognition capability enables regular customers to book jobs and check the progress of their bookings without having to wait to speak to an operator or tying up valuable staff. When a regular caller’s number is recognized, he is offered an immediate repeat pickup, which he can then accept or choose from a range of other options. Once the customer has booked a job, his personal status is given back to him in one of Loquendo’s award winning, lifelike voices.
The Cordic IVR solution is highly configurable to meet the specific speech, prompt, and response needs of the taxi or private hire company and offers 24/7 coverage. Every spoken message can be edited by the individual non-expert company user.
“Cordic chose Loquendo technology for the reliability of its speech recognition and the quality of its human-like voices,” stated Fara Arani, commercial director of Cordic. “Cordic’s IVR solution can enable the automated handling of between 25 percent and 40 percent of a taxi company’s workload. And, our market leading voice recognition feature is the first to enable automated taxi bookings that comply with regulatory requirements set out by the Public Carriage Office in London”.
“Cordic is an industry leader and its cutting edge fleet management solutions represent a reliable way for enterprises in the taxi and courier industries to optimize operations and cut costs,” stated Rosanna Duce, vice president of international sales at Loquendo. “Cordic’s expertise and innovation, coupled with Loquendo’s speech excellence, makes this a winning solution for today’s demanding markets”
About Cordic
Formed in 2002, Cordic develops and markets state-of-the-art fleet management solutions, including mobile data dispatch systems targeted at the taxi, private hire, and courier service sectors. Cordic’s core products operate over public GPRS (General Pack Radio Services) networks and incorporate wireless and interactive voice response (IVR) technologies. Having introduced the world’s first GPRS-based mobile data dispatch system, Cordic has teamed up with wireless operators, hardware manufacturers, and software vendors and has strategic alliances with Vodafone, O2, Orange, T-Mobile, BT, and HP. For more information, visit www.cordic.com.
About Loquendo - Vocal Technology and Services
Winner of 'Market Leader-Best Speech Engine' at the 2008 and 2007 Speech Industry Awards, Loquendo is the leading innovator in speech recognition and speech synthesis - providing a complete range of technologies for server, embedded, and desktop solutions. Currently available in 26 languages with 62 voices, and constantly growing, Loquendo's technologies enhance customer satisfaction and greatly reduce costs. Loquendo TTSLoquendo ASR Loquendo Speaker Identification and Verification are high-quality, high-performance technologies which are also available on the Loquendo MRCP Server VoiceXML and CCXML platforms. Furthermore, Loquendo TTS and ASR are available as Loquendo Embedded Technologies for deploying speech applications in embedded and mobile environments.
Many enterprises and carriers worldwide have recognized the Loquendo difference and our advanced technologies power millions of calls every day in the telecommunications and enterprise markets across the globe.
Loquendo is a Telecom Italia company headquartered in Turin, Italy, with offices in the United States, Spain, Germany, and France, and a worldwide network of partners.
For more information about Loquendo, and to hear demos of all Loquendo voices, go to www.loquendo.com