Eckoh, a United Kingdom-based provider of speech recognition and associated payment solutions, has renewed its contract to provide speech recognition telephony services and a live contact center to Vue Entertainment, a developer and operator of state-of-the-art cinemas.
Vue, which is also based in the U.K., has consistently been one of Eckoh's most significant accounts and is the largest revenue client to come up for renewal this financial year.
Through the contract, Eckoh will supply a customer service solution that includes a speech-enabled cinema information and ticket booking service; and a live UK-based contact center that will manage customer calls and emails as well as Vue's gift card operations. The three year contract, which runs until October 2015, has also made provision to include social media monitoring and broader customer interaction that will utilise further Eckoh's multi-channel service capability.
The speech recognition solution is hosted on Eckoh's VoiceXML processing platform and receives more than 1 million calls every year from Vue's customers.
Nik Philpot, CEO of Eckoh, commented: "We are understandably delighted to be renewing our long-standing relationship with Vue, which has become such a dominant player in the U.K. cinema sector. Collectively, we share the same passion for innovation and progression, broadening the way we interact with the end customer. Our shared commitment to service excellence and regulatory compliance will provide us with new opportunities to leverage our multichannel expertise over the next three years."
Steve Knibbs, chief operating officer at VUE, said, "We have been working with Eckoh for almost a decade, and they have consistently demonstrated an unrivalled level of flexibility, responsiveness, and expertise in the delivery of their telephony and contact center services. Vue strives to set the highest customer service benchmarks for the cinema industry, and as our partner, Eckoh has helped us to achieve that goal. We look forward to exploring other multichannel services with them to provide a more satisfying experience for our customers."
For more information, please contact:
Nik Philpot, CEO
Adam Moloney, Group Finance Director
www.eckoh.com; Tel: 01442 458 300
Jeremy Garcia, Nicola Cronk, Gabriella Clinkard; Tel: 020 7466 5000
Singer Capital Markets
Shaun Dobson; Tel: 020 3205 7500
Eckoh is the U.K.'s leading provider of speech recognition and associated payment solutions across voice, Web, and mobile channels. It is a PCI DSS Level One-accredited service provider, currently processing more than £250 million in card payments annually.
Eckoh's solutions enable payments, transactions, and enquiries to be processed without the caller needing to talk to a contact center agent. Eckoh is the largest provider of such hosted services in the UK. Its secure and resilient infrastructure can scale up to 8,000 calls simultaneously, which means that calls will always be answered no matter how unpredictable the circumstances.
For more information, visit: www.eckoh.com
About Vue Entertainment
Vue Entertainment is a world-class operator and developer of modern state-of-the-art multiplex cinemas. In the U.K. the Vue circuit of 80 cinemas has a market leading 98 percent of its screens in full stadium format that give uninterrupted views of the large floor-to-ceiling, wall-to-wall screens.
For more information, visit: http://corporate.myvue.com/