Eckoh, a provider of customer service solutions using speech recognition, has signed a new contract with Orbital Marketing Services Group for the provision of a PCI DSS compliant payment solution to its contact center division, Orbital Response.

Orbital Response  is one of the UK’s largest specialist response and fulfilment providers, with offices in Ashford, Kent, and Rushden in Northamptonshire. Orbital provides outsourced services on behalf of its clients, including mail order/home shopping sales, donation processing for charities, and membership management schemes; either by telephone, online, email, or post.

Eckoh’s real-time PCI compliant payment solution, EckohPAY, is due to be deployed in September. EckohPAY will allow callers to make card payments over the phone. By automating payments, the service will increase the efficiency of Orbital’s UK based contact centre agents by freeing them up to service more complex calls. The service will securely authenticate the caller using the customer’s invoice number and will then allow the customer to make payments toward one or more invoices in a single transaction. On successful payment authorization, confirmation will be provided to the caller.

Nick Williams, director of Orbital Response, comments: "We selected Eckoh for their proven capability in effectively managing the high number of calls we receive at the end of a month, which is typically when customers wish to make a payment. EckohPAY will ensure we can service this demand and importantly gives our clients the confidence that their customers’ payments are being handled in a PCI-compliant manner."

Nik Philpot, CEO of Eckoh, says: "We are delighted to announce this new contract win to deliver EckohPAY. EckohPAY provides a payment service that is secure, compliant, and available 24x7, and will ensure the maximum efficiency of Orbital’s contact center agents by allowing them to focus on more complex customer enquiries."

Enquiries:

Eckoh

Nik Philpot, CEO
Adam Moloney, Group Finance Director
www.eckoh.com       

Tel: 01442 458 300

Buchanan          
Jeremy Garcia, Christian Goodbody, Gabriella Clinkard  Tel: 020 7466 5000

Singer Capital Markets
Shaun Dobson       Tel: 020 3205 7500

About Eckoh 

Eckoh is the United Kingdom's leading provider of customer service solutions using speech recognition, and complementary services on the Web and mobile. Eckoh’s solutions enable transactions, enquiries, or payments to be processed without the caller needing to talk to a contact center agent. This significantly reduces its clients’ costs, while freeing up contact center agents to deal with more complex enquiries. Eckoh is the largest provider of such hosted services in the UK. Eckoh’s secure and resilient infrastructure has the scalability to handle more than 650,000 calls an hour and up to 8,000 calls simultaneously, which means calls can always be answered no matter how unpredictable the circumstances.

For more information, visit: www.eckoh.com

About Orbital Response
Orbital Response is part of the Orbital Marketing Services Group Limited, an independently owned company established in 1972. The Orbital Group provides effective communication, logistics and promotional solutions to a wide range of UK and international organizations via a continually evolving portfolio of physical and digital delivery services.

Orbital has nine sites in the U.K., including a contact center in Ashford, Kent, and a 100,000-square-foot storage and fulfilment complex, centrally located in Rushden, Northamptonshire. Its aim is to continually develop client relationships by giving a professional and reliable service, creating innovative solutions, and providing value for the money.

For more information, visit: www.orbital-response.co.uk