Eckoh, a provider of customer service solutions using speech recognition, has signed a contract with Tenpin to provide a speech-enabled locator product, EckohLOCATE.

Tenpin is the second largest bowling operation in the United Kingdom with 38 locations. Based on Eckoh's speech recognition technology, Tenpin customers will call a national number, state the name of a town, and EckohLOCATE will identify the nearest Tenpin center and provide the caller with the option to connect directly through to a bookings and enquiries service.

Nik Philpot, CEO of Eckoh, said: "We are extremely pleased to have secured Tenpin as a new client. By promoting one number for all Tenpin locations, customers will be able quickly and easily identify any Tenpin Center. This service will benefit Tenpin by improving efficiency and reducing the cost of wasted calls."

About EckohLOCATE
Eckoh has considerable experience in successfully implementing speech-enabled store and branch locators. EckohLOCATE gives callers immediate and accurate access to location-specific information, including opening hours, address, telephone number and facilities available, and the option to connect directly to the location.

Enquiries:

Eckoh
Nik Philpot, CEO
Adam Moloney, group finance director
www.eckoh.comTel: 01442 458 300

Buchanan
Jeremy Garcia, Nicola Cronk, Gabriella Clinkard Tel: 020 7466 5000

Singer Capital Markets
Shaun Dobson Tel: 020 3205 7500

About Eckoh
Eckoh is theUnited Kingdom's leading provider of customer service solutions using speech recognition, and complementary services on the Web and mobile. The company's solutions enable transactions, enquiries, or payments to be processed without the caller needing to talk to a contact center. This significantly reduces its clients' costs, while freeing up contact center agents to deal with more complex enquiries. Eckoh is the largest provider of such hosted services in the UK. Its secure and resilient infrastructure has the scalability to handle more than 650,000 calls an hour and up to 8,000 calls simultaneously, which means calls can always be answered no matter how unpredictable the circumstances.

For more information, visit: www.eckoh.com