Eckoh, a provider of customer service solutions using speech recognition, has extended its existing relationship with the United Kingdom's Ministry of Justice to provide card payment services to the Legal Services Commission.
Eckoh has been providing automated payment services to the Ministry of Justice since June 2004, enabling the quick payment of fines over the phone and, more importantly, in accordance with the Payment Card Industry Data Security Standards (PCI DSS).
Eckoh will be providing the Legal Services Commission with an automated telephone payment service using Eckoh's payment product EckohPAY to provide a PCI DSS-compliant payment service and reduce the cost of processing these transactions.
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The EckohPAY service, which will be available in both English and Welsh, will validate the caller against a unique reference number, capture card details in a PCI DSS-compliant manner and handle card authorization and settlement in real time. At any time during the process, the caller will have the option to transfer to a contact center and speak to an Eckoh agent.
"We are delighted with this opportunity to extend our relationship with the Ministry of Justice and develop a payments solution for the Legal Services Commission. This clearly demonstrates the robust nature of EckohPAY and that the benefits of using the solution are extremely compelling," said Nik Philpot, CEO of Eckoh. "We are seeing significant interest in our EckohPAY product and believe its ability to both reduce cost while ensuring a safe and secure payment environment will continue to drive demand for our services."
Enquiries:
Eckoh Nik Philpot, CEO
Adam Moloney, Group Finance Director
www.eckoh.com
Tel: 01442 458 300
Buchanan Jeremy Garcia, Nicola Cronk, Gabriella Clinkard
www.buchanan.uk.com
Tel: 020 7466 5000
Singer Capital Markets
Shaun Dobson Tel: 020 3205 7500
About Eckoh
Eckoh is the U.K.'s leading provider of customer service solutions using speech recognition and complementary services on the Web and mobile. Eckoh's solutions enable transactions, enquiries, or payments to be processed without the caller needing to talk to a contact center. This significantly reduces its clients' costs, while freeing up contact center agents to deal with more complex enquiries. Eckoh is the largest provider of such hosted services in the U.K.
Eckoh's secure and resilient infrastructure has the scalability to handle more than 650,000 calls an hour and up to 8,000 calls simultaneously, which means calls can always be answered no matter how unpredictable the circumstances.
For more information, visit: www.eckoh.com
About The Legal Services Commission
The Legal Services Commission is responsible for delivering, through high-quality service providers, legal aid (publicly funded advice and representation) to people with legal problems in England and Wales. It is a non-departmental public body sponsored by the Ministry of Justice and plays a big part in helping the MoJ achieve its aims.
The LSC employs around 1,500 people based in 13 sites across England and Wales. It commissions the services people need from solicitors, barristers, and advice agencies. The skills and commitment of legal aid service providers are essential to helping people resolve their problems.
For more information, visit: www.legalservices.gov.uk
About The Ministry of Justice
The Ministry of Justice is one of the largest government departments, with around 95,000 people and a budget of £9.2 billion. Every year around 9 million people use its services in 900 locations across the United Kingdom, including 650 courts and tribunals and 139 prisons in England and Wales. Its work spans criminal, civil, and family justice, democracy, rights, and the constitution. It has responsibility for different parts of the justice system, including the courts, prisons, probation services, and attendance centers, and works in partnership with other government departments and agencies to reform the criminal justice system, serve the public, and support the victims of crime.
For more information, visit: www.justice.gov.uk