Alpharetta, Ga. - March 3 - GM Voices, a provider of professionally-recorded voice prompts for telecom applications worldwide, today announced a partnership with SpeechStorm, a provider of customer-centric, integrated self-service solutions. GM Voices will be providing the prerecorded voices on SpeechStorm's internal demo applications and on all customer deployments in any language.
SpeechStorm specializes in integrating IVR self-service with SMS, touch-tone, speech recognition and video (IVVR) content using 3G network capability to help companies improve the quality of the end-to-end customer experience.
"As a leader in video IVR technology, and now with their full customizable solutions, SpeechStorm's products and services are a great fit for our translations and recordings as they enter new language markets," said Marcus Graham, CEO of GM Voices. "Both of our companies engage with the many partners within the industry to best serve global companies worldwide."
GM Voices' professional voice actors will represent SpeechStorm on all self-service applications, delivering prerecorded messages in the languages of the end users' target markets. The translation, recording and editing will be localized to ensure customer acceptance. SpeechStorm boasts a global client base representing a comprehensive industry mix, these include; Allied Irish Bank, Comet Plc, Eircom and Etisalat.
"This partnership complements our strengths in the self service market, and serves as an opportunity for both companies' solutions to further improve the quality of the customer's end-to-end experience," said Oliver Lennon, CEO of SpeechStorm. "Working with GM Voices is a further commitment to expanding our international presence and we are delighted to be working with the team at GM Voices in this exciting market."
About GM Voices
Since 1985, GM Voices, has emerged as a leader in professionally-recorded voice, language localization, persona development, and Voice Branding solutions for Fortune 1000 corporations worldwide. Dozens of voice actors record in their studios each week, providing clients a consistent voice for any application. More than 90 languages and dialects are offered. GM Voices invented the term and concept of Voice Branding, a single-voice customer experience consistent with a company's brand image.
About SpeechStorm
SpeechStorm specializes in self-service solutions that manage customer interactions over the phone. The SpeechStorm portfolio provides a combination of best-fit solutions that give customers the service they want; whether touch-tone, SMS, video or voice. SpeechStorm transforms the simple phone into a rich interactive tool for accessing content, finding information, and interacting with an organization to fulfill customer requests and optimize customer care goals. Organizations including Dixons Stores Group International (DSGI), SITA Suez, Eircom, Northern Ireland Electricity and Comet, use SpeechStorm's solutions to underpin their business performance and improve the overall customer experience.
For more information on SpeechStorm, visit www.speechstorm.com
Press Contact
Matt Strach
Brand Manager
770-752-4500
matt@gmvoices.com
GM Voices, Inc.
2001 Westside Parkway
Suite 240
Alpharetta, GA 30004
TEL: 770-752-4500
FAX: 770-752-4545