IQ Services, a premier managed service provider of multichannel testing and monitoring services for contact center and communications solutions, announced today that Integrated Voice Solutions has become the newest IQ Services reseller partner.
Integrated Voice Solutions, a Boston-based company, was founded in 2004 with the goal of coupling a world-class professional services team with a belief that through the acceptance of open standards, clients can maintain IVR technology on their own terms.
“We are thrilled to have Integrated Voice Solutions as a partner,” says Russ Zilles, president and chief operating officer of IQ Services. Integrated Voice Solutions and IQ Services have very similar visions for both company and industry objectives. Our service-oriented cultures and shared dedication to improving self-service and IVR deployments make us ideal partners.”
By joining the IQ Services network of partners, Integrated Voice Solutions can extend to its clients the full spectrum of IQ Services’ patented load testing and availability monitoring services for IVR and communications solutions. rdquo;Designing, deploying and testing a voice solution is always a critical step for solutions providers, integrators and client alike. Everyone wants the end-user customers to have a great experience from the first use,” says Frank Tripi, sales manager at Integrated Voice Solutions. “The addition of customer-focused testing and monitoring from IQ Services helps us take more of the uncertainty and unknowns out of the process so everyone wins.”
About IQ Services: IQ Services – the industry’s first IVR load-testing managed service provider – delivers insight and actionable information to clients looking to improve customer interactions. IQ Services' multichannel services help businesses get the best possible performance from contact center and communications technologies. Since 1996, IQ Services has provided IVR and contact center testing and monitoring services to hundreds of enterprises worldwide—from SMBs to Fortune 100. Patented methodologies and tools go beyond component-level testing to deliver end-to-end validation of performance from the customer perspective. IQ Services offerings include: performance and load testing, application feature testing, availability and performance monitoring, whole call analytics, IP telephony testing, network load testing, and other quality assurance professional services.Q Services generates millions of voice and data user transactions per year and is the partner of choice for businesses that demand high solution efficiency and customer satisfaction.
About Integrated Voice Solutions: Integrated Voice Solutions deploys leading voice and speech applications using a suite of products and professional services that improve design, deployment and testing efficiency. From transcription and tuning to a complete survey application, Integrated Voice Solutions offers solutions that result from experience in real-world deployments. The company recently launched a voice user interface practice to meet the growing demands for improving the customer experience and meeting customer service objectives.