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Inference solutions now available on DemandVoice platform
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Australian speech application development company, Inference Communications, has joined forces with Atlanta-based state-of-the-art platform provider, DemandVoice, to launch a suite of pre-packaged, natural language speech recognition services into the Nor
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Melbourne, Australia (8/19/2008) - Directed at businesses across the board, these products enable customers to customize, maintain and manage their speech recognition services in-house, without the need for expensive computer and linguistic experts.
The suite of solutions include speech recognition surveys, after-hours? information services, CallBack services, interactive information services, directory assistance and merchandising and ticketing services - all capable of collecting address information, credit card details and of processing transactions.
Commenting on the new alliance, Inference co-founder, Callan Schebella, says DemandVoice?s on-demand hosting model combines well with Inference?s pre-packaged applications to offer customers the easiest and fastest path to implementing solutions while still maintaining quality and eliminating risk.
?DemandVoice?s responsiveness and flexibility makes it a really great partner and gives us the winning formula we?ve been looking for.?
Inference Communication spokesperson, Kirsty McCarthy, says DemandVoice provides the Australian company with a robust, reliant and customer-focused platform and hosting partner in the North American market, enhancing Inference?s existing technology offerings in the region.
?By working with DemandVoice we are able to offer North American customers quality natural language speech solutions via a range of flexible pricing models, including pay per call, per minute or under a subscription model. Customizable packaged applications on a hosted platform are the quickest time to market without sacrificing quality.
?This combination makes natural language speech recognition a viable commercial option to all companies, even the smallest of organizations, and has meant that short-term marketing and other campaigns are now very affordable. It has also enabled end-users to develop and refine their systems themselves, making them much easier to manage and maintain.?
DemandVoice CEO, Mark Rayburn, is excited by the opportunity to work with Inference given its cutting edge technology and design capability.
?The use of grammatical inference has made Inference?s speech recognition solutions more ?intelligent? and capable of understanding the many different ways in which people ask or say things, ensuring much greater consistency and quality.?
Mr Rayburn added that he found Inference?s approach and technology to be truly unique. ?It offers distinct advantages such as grammar efficiency, better recognition rates, and shorter design and tuning cycles as compared to others in the industry. This is a significant step forward and we were delighted to be selected to host them in North America.?
More about Inference Communications ???
Headquartered in Australia Inference Communications is a privately held specialist speech recognition technology and solutions? company. Inference's unique competitive advantage is derived from its core technology - grammatical inference - which is the result of many years research into AI (artificial intelligence). This technology has been applied to the field of speaker independent speech recognition systems.
For information visit: http://www.inferencecommunications.com.au
More about DemandVoice ???
DemandVoice, LLC is a voice application hosting company. Headquartered in Atlanta, GA USA, the company is an expert in operations and offers telephony Infrastructure as a Service (IaaS) in managed co-lo, hosted, and ASP models. The company?s standards-based, voice application hosting network integrates industry-leading VoiceXML, Automatic Speech Recognition (ASR), Text-to-Speech/Speech Synthesis (TTS), and Speaker Independent Verification (SIV) servers to provide customers and partners with on-demand capacity for speech-enabled and touch-tone IVR applications.
For more information visit: http://www.demandvoice.com
For more MEDIA information contact:
Linda Healan, DemandVoice, LLC
Tel: 1-678-889-8057
Email: lhealan@healanpr.com
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Inference Communications Pty Ltd
Editorial Contact:
Kirsty McCarthy
+61400 049 959
kirsty.mccarthy@inferencecommunications.com
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