LBi Software Engineering announced today the expansion of its product line to include the IVR platform from Genesys Telecommunications Laboratories. This partnership between LBi and Genesys brings to a wider market automated self-service solutions designed for human capital management (HCM) enterprise applications.
"The key component of this partnership is based on quality of service that we provide to our clients," says Richard Teed, president of LBi Software Engineering. "After extensive research and a review of Gartner's magic quadrant for IVR/CTI vendors, we determined Genesys was the natural choice. Having implemented dozens of successful IVR applications, many with CTI capability, we are now in a position to provide a total solution with seamless integration for our clients."
LBi can now deliver an IVR platform with either a packaged IVR application or a complete customized solution. Speech recognition capabilities can be built into the voice user interface script design to enhance the user's experience, with a speaker verification option for added fraud detection.
LBi offers Web-based HR bolt-on applications to Oracle, PeopleSoft and JD Edwards HCM Enterprise Software-all with IVR-enabled options designed to increase business productivity and reduce operational costs such as:
- CaseManager - A help desk tracking and workflow tool that includes the ability to create a knowledge base on the fly;
- Employee Self-Service Portal - allows the employee to directly access HR, payroll and benefits data, contact information, recent paychecks, and W-2s;
- Online Benefit Enrollment - allows employees to enroll in benefits on the Web, with full email integration for paperless open enrollment; and
- At-Trac - time and attendance tracking and workflow.
The Genesys platform makes it possible for LBi to build, integrate, and convert any IVR application from other providers to the Genesys platform, including packaged IVR services, custom applications, CTI, and speech recognition-giving clients a single source for their telephony user interface needs
###
About LBi Software Engineering
Headquartered in Woodbury, N.Y., LBi develops custom applications when off-the-shelf software and major enterprise (HCM/ERP/CRM) applications do not fit the need. Whether it is a full enterprise solution or a smaller "bolt-on" application, LBi Software Engineering has worked side by side with clients for more than 25 years to develop the best solutions for improving productivity and decreasing operational costs. LBi's custom bolt-on applications for human capital management systems from Oracle, PeopleSoft and JD Edwards are examples of its continued ability to expand software and hardware solutions.
Additional information about LBi Software:
http://www.lbisoftware.com/ivrsolutions.html
About Genesys Telecommunications Laboratories
Genesys, an Alcatel-Lucent company, focuses 100 percent on software to manage customer interactions over the phone, Web and in email. The Genesys software suite dynamically connects customers with the right resources - self-service or assisted-service - to fulfill customer requests, optimize customer care goals, and efficiently use resources. Genesys software directs more than 100 million customer interactions every day for 4,000 companies and government agencies in 80 countries. These companies and agencies can leverage their entire organization, from the contact center to the back office, to improve the overall customer experience. As a result, Genesys helps stop customer frustration, drive efficiency, and accelerate business innovation. For more information, go to www.genesyslab.com or visit the industry blog at www.betterinteractions.com.
Contact Information:
Mike Denezzo
MDenezzo@LBiSoftware.com
516.921.1500