Loquendo, a global speech technology provider, and Avaya, a global leader in enterprise communications systems, software and services, announce that the Loquendo MRCP Server (in its version Loquendo Speech Suite 7.0) - incorporating Loquendo ASR 7.8 and Loquendo TTS 7.8 - is interoperable with the Avaya Voice Portal 5.0.
Avaya Voice Portal is an open standards-based platform for automating inbound and outbound voice and video customer care. Offering industry-leading reliability and scalability, it comes with robust management and reporting features to help reduce costs and simplify operations.
Avaya Voice Portal allows businesses to rapidly and easily add multilingual speech technologies to new services and Web applications using existing IT infrastructure. It delivers rapid self service deployment for a greatly reduced total outlay, combined with a better ROI than traditional IVR platforms. Furthermore, application developers have complete flexibility to write applications in their preferred development environment - thanks to Voice Portal’s support for the industry standards VoiceXML 2.1 and Call Control XML (CCXML) 1.0 specifications through the Voice Portal’s Voice Browser.
Loquendo MRCP Server is a backward-compatible evolution of Loquendo Speech Suite. They are both server solutions for speech-enabling large-scale telephony applications, such as contact centers and message reading services. They reduce costs by interacting with customers via a speech interface - reliable, natural and intuitive to use.
Loquendo MRCP Server and Loquendo Speech Suite support all major standards and employ a flexible, client-server architecture, enabling the trouble-free and rapid integration of Loquendo speech technologies.
Loquendo ASR is multilingual, speaker-independent speech recognition which reliably recognizes large-scale vocabulary continuous speech, even in mixed and noisy environments such as mobile, VoIP or in-car.
Loquendo TTS is natural-sounding, highly expressive speech synthesis with an unparalleled emotional range, complete with a voice/language portfolio which is unrivalled in the industry.
"We are very satisfied with this result which confirms the close collaboration between Avaya and Loquendo to deliver a high level of innovation and robust features to our customers, in order to help reduce costs and simplify operations" says Gianluca Attura, Avaya Italy Managing Director.
"We are very pleased with the successful certification of Loquendo technologies with the Avaya Voice Portal, which has contributed to strengthening our strategic relationship," says Davide Franco, Loquendo CEO and Chairman of the Board. "The certification of the Loquendo MRCP Server, including our market-leading voice/language portfolio and highest quality TTS and ASR, gives Avaya's customers worldwide a compelling option for speech self-service."
Loquendo MRCP Server 7.1 and Speech Suite 7.0 are available for the following operating systems:
• Windows XP Professional, Windows Server 2003 & 2008
• Red Hat Linux Enterprise Edition 3, 4 and 5
• Linux CentOS 5
• SuSE 10 SP2
About Avaya
Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information please visit www.avaya.com.
About Loquendo - Speech Technology and Services
Awarded Speech Industry ‘Market Leader’ for the past three consecutive years, Loquendo provides a complete range of speech technologies for server, embedded and desktop solutions – in 28 languages with 70 voices, and constantly growing.
Loquendo TTS, Loquendo ASR, and Loquendo Speaker Identification and Verification empower people to interact with technology in the most natural way possible – using their voice – creating a next-generation client experience while saving businesses millions each year.
Also integrable via the Loquendo MRCP Server and VoiceXML and CCXML platform, Loquendo speech technologies power millions of calls every day in the telecommunications and enterprise markets across the globe.
Loquendo TTS and ASR are also available as Loquendo Embedded Technologies, deployed in more than 10 million devices worldwide in embedded and mobile environments.
Loquendo is a Telecom Italia company headquartered in Turin, Italy, with offices in the US, UK, Spain, Germany and France, and a global network of partners.
For more info, and to hear Loquendo TTS for yourself, go to www.loquendo.com.