NASHUA, N.H.—Lyrix, a provider of enterprise-focused software-as-a-service (SaaS) communications solutions, has been selected by Avaya for membership as a Technology Partner in the Avaya DevConnect program.
Lyrix is the developer of Mobiso, a speech recognition-based set of communication tools that lets users reach employees from their corporate directory and personal contacts. By using voice commands, users can initiate phone calls, conference calls, and send email messages.
As a Technology Partner, Lyrix expects to deliver proven interoperability of their solutions with Avaya's unified communications portfolio while making speech recognition affordable and simple to deploy from the cloud.
The Avaya DevConnect program promotes the development, compliance-testing, and co-marketing of innovative third-party products that are compatible with standards-based Avaya solutions. Member organizations have expertise in a broad range of capabilities spanning collaboration, management, analytics, reporting, and communications-enabled business process applications, helping joint customers extend the value of their collaboration and contact center investments and accelerate the speed at which their organization delivers true value to the bottom line.
"Membership in Avaya's developer community will help us build our business by serving customers more efficiently and effectively," said Jeff Gardella, vice president of engineering and support at Lyrix. "Building on Avaya resources and working more closely with the company to deliver compliance-tested solutions to the market, we are able to reduce network complexity, improve security and reliability, and speed time to deployment so businesses can quickly realize the benefits of the cloud-based Mobiso Speech Assistant."
The Avaya DevConnect program currently includes thousands of software and hardware developer companies, integrators, service providers and customers. Members have created a broad array of solutions tested for Avaya compliance, including natural language speech recognition applications, mobile and emergency notification services, specialized computer telephony integration and reporting capabilities, and applications tailored for specific vertical industries.
Through the DevConnect program, Avaya provides companies with a wide range of technical education, access and support for many Avaya platforms and interfaces, often at no cost to registered members. Technology Partners receive additional benefits in terms of in-depth, joint compliance testing activities and co-marketing support, based on their alignment with Avaya's strategy and value offered to Avaya customers. DevConnect Technology Partners like Lyrix must meet rigorous criteria for customer satisfaction, product support, business operations, marketing, and sales.
"Technology partners like Lyrix are helping Avaya expand the choices available for Avaya customers," said Eric Rossman, vice president of developer relations at Avaya. Lyrix's speech recognition capabilities will help Avaya customers improve their users' communications experience and productivity while reducing operational complexity and costs."
Membership information and a listing of solutions developed and tested under the DevConnect program are available at www.avaya.com/devconnect.
About Avaya
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking, and related services to companies of all sizes around the world. For more information please visit www.avaya.com.
About Lyrix
Lyrix, established in 1995, is an enterprise-focused communications-as-a-service (CaaS) company based in the Boston metro area. Lyrix provides enterprise communications solutions, including cloud-based wireless expense management, unified communications, and speech recognition assistants to SMBs and Fortune 1000 companies worldwide. Mobiso is the creation of Lyrix. Its client base includes Ernst & Young and Citigroup UK. For more information, visit www.lyrix.com.