MicroAutomation, a systems integrator of call center automation solutions, and Loquendo, the global speech technology company, today announced a strategic partnership designed to help contact centers incorporate Loquendo’s multilingual speech technologies into their offerings. Through the partnership, MicroAutomation becomes the first US-based Loquendo certified partner to provide technical support and professional services for Loquendo speech products and services locally and for the Canadian market.
MicroAutomation customers can now enhance their existing applications with the latest functionalities of Loquendo TTS and Loquendo ASR, in a wide array of voices and languages from around the world. Furthermore, this partnership asserts the continuing expansion of Loquendo’s local presence in the U.S. and Canada. Partnering with such a highly qualified system integrator as MicroAutomation represents a further key asset for enterprises in the contact center and speech-enabled applications business.
“Loquendo is the fastest growing international speech company in the world. Together, our companies are in a position to provide exceptional U.S. based support and professional services for Loquendo and MicroAutomation’s growing U.S. customer base” said Suresh Gursahaney, president and CEO of MicroAutomation. “By combining our respective areas of expertise, this partnership provides both a comprehensive and cost-effective solution for all organizations, regardless of size.”
“MicroAutomation is one of the US market’s leading systems integrators, with extensive experience in the call center and professional services fields” said Davide Franco, Chairman and CEO of Loquendo. “Their customer-orientation and their market leadership make them a choice partner to assist Loquendo in supporting U.S. and Canada based customers that are looking for world class IVR and Speech enabled solutions.
About Loquendo
Winner of 'Market Leader-Best Speech Engine' at the 2008 and 2007 Speech Industry Awards, Loquendo is the leading innovator in speech recognition and speech synthesis - providing a complete range of technologies for server, embedded and desktop solutions. Currently available in 26 languages with 62 voices, and constantly growing, Loquendo's best-in-breed technologies enhance customer satisfaction and greatly reduce costs. Loquendo TTS, ASR and Speaker Verification are high-quality, high-performance technologies that are also available on the Loquendo MRCP Server and VoiceXML and CCXML platforms. Furthermore, Loquendo TTS and ASR are available as embedded technologies for deploying speech applications in embedded and mobile environments.Many enterprises and carriers worldwide have recognized the Loquendo difference and our advanced technologies power millions of calls every day in the telecommunications and enterprise markets across the globe. Loquendo is a Telecom Italia company headquartered in Turin, Italy, with offices in the United States, Spain, Germany, and France, and a worldwide network of partners.
For more information about Loquendo, and to hear demos of all Loquendo voices, go to www.loquendo.com
About MicroAutomation, Inc.
MicroAutomation is a leading systems integrator offering an extensive range of call center technology solutions and professional services. Since 1991 MicroAutomation has designed, developed and implemented solutions worldwide in a variety of industries. MicroAutomation solutions help companies maximize the efficiency of their call center infrastructures and empower their customer service strategies. For more information, visit us at www.microautomation.com.
For media or analyst inquiries, please contact:
Loquendo:
Piergiorgio Vittori
Loquendo Area Manager Americas
Loquendo
piergiorgio.vittori@loquendo.com
Phone: +1 646 824 3536
MicroAutomation:
Dan Abernathy
Director of Partner Sales
MicroAutomation, Inc.
dabernathy@microaut.com
1-800-817-2771