Lyrix, a provider of cloud-based enterprise communications solutions to companies worldwide, announced today that Telovations has licensed Lyrix's Mobiso Speech-Enabled Auto Attendant solution to power its new Speech Assist service.
With Speech Assist, users can dial by voice from office or cell to co-workers instantly by pressing a preprogrammed button on their desk or mobile phone and speaking the name of the person they are trying to reach. Since the directory is hosted in the cloud, users no longer have to continuously sync their mobile phones and other directories when the directory is updated. Users can also access their voicemail by saying, 'Voicemail,' and following the system prompts for user credentials; connect with the press of a button by adding the Speech Assist company directory access number as a one-click soft-key, mobile phone favorite, or desk phone direct extension; create shortcuts to connect -- like 'Operator,' 'IT Helpdesk' or 'Technical Support' to reach company departments without knowing a specific party's name; and ensure safety while driving by eliminating the need to fumble through their mobile phones' directories. With Speech Assist saved as a shortcut, users can access their entire directory with the push of one button.
"Our customers are always looking for ways to improve their customers' experience. Lyrix enabled Telovations to add speech recognition capability to our powerful cloud-based auto attendant using our Broadsoft platform and make it even easier for callers to reach the right contact," said Mark Swanson, Telovations' CEO. "Callers using mobile phones or Bluetooth devices now have a simpler way to interact with Auto Attendants, which creates a better caller experience."
Stewart Hampton, marketing director at Lyrix, said: "Telovations' Speech Assist is one of the most useful voice services to be offered to the hosted VoIP market to date, enabling Telovations' customers to gain a competitive advantage in the ways they service their customers. This service offering should permit companies to create a 'numberless enterprise,' allowing employees to be increasingly mobile and still reachable all while maintaining personal phone number privacy. Even with employee churn, that would negatively impact recognition performance with some SEAA solutions, PeopleFind Day2 Linguistics - available only from Lyrix - ensures continuous speech recognition improvement over time."
About Lyrix
Lyrix, established in 1995, is an enterprise-focused communications-as-a-service (CaaS) company based in the Boston metro area. Lyrix provides enterprise communications solutions including cloud-based wireless expense management, unified communications, and speech recognition assistants to SMBs and Fortune 50 Companies worldwide. Mobiso is the creation of Lyrix, Inc. We are partners with major players such as Alcatel, Broadsoft, Mitel, and Cisco, and our client base includes prestigious names such as Ernst & Young and Citigroup UK.
About Telovations
Based in Tampa, Fla., Telovations is a next-generation managed service provider pioneering the delivery of business communications in a Software-as-a-Service model referred to as “Communications-as-a-Service” or CaaS. CaaS from Telovations enables businesses to deploy communications devices and applications on a pay-as-you-go, as-needed basis thus eliminating the need for capital investment and ongoing overhead. Offering the latest communications technology coupled with a Quality of Service guarantee, Telovations provides businesses both flexibility and scalability that they might not otherwise afford. Telovations’ services offer a compelling alternative to traditional telecommunication services. For additional information about Telovations’ communication and collaboration solutions please visit www.telovations.com or call 1-877-934-6668.