Nu Echo, creator of the NuBot Automated IVR Testing Platform, is introducing Mirador, an IVR monitoring service that makes sure speech or touch-tone IVR systems are up and running and provide the desired user experience.

Mirador continuously calls the IVR applications at regular intervals and simulates callers going through various application transactions, providing real-time notifications of performance degradations or system failures, as well as periodic reports detailing the system's performance over time. Because this is all done remotely from Nu Echo's hosted platform, there is nothing to install at the IVR premises and there is no need to modify  IVR applications.

Using the NuBot Automated IVR Testing Platform as its core foundation, the Mirador Service provides an IVR monitoring solution that goes beyond the simple detection and reporting of outages. Mirador features a rich set of report metrics that highlight performance degradation of the monitored IVR systems. These not only include call setup failures and unexpected response delays but also transaction failures or unusual call durations

Mirador uses advanced speech recognition technology to recognize and understand prompts played by the IVR system. This enables it to closely simulate a human going through various application paths and detect problems that might otherwise go unnoticed.

Sam Aparicio, CEO of Ringio, says: "Mirador's ability to detect even minor degradations is very important because it makes it possible to take prompt action upon notification and therefore avoid that a small problem degrades into a much more serious one if nothing is done."

After receiving alarms, users can review call detail records of the calls that generated alarms to find out when these calls occurred, what their actual status and duration was, and more. Users can even listen to the complete call recordings to better understand problems and what might have caused them.

In addition to sending alarms when it detects problems, Mirador also provides an extensive range of reports that enable users to understand how their systems perform over time. Reports are not only available as email messages but also remotely through a Web browser or in PDF format, on a daily, weekly, monthly, and yearly basis.

Mirador is available now with a range of flexible options. It is also available as a free trial. For more information about Mirador, visit www.nuecho.com/mirador.

About Nu Echo

Nu Echo develops high performance speech recognition applications and development tools. Building on two decades of expertise in speech recognition application development, Nu Echo is uniquely equipped to deliver applications and tools that simply work better. The company also provides a full range of professional services, including grammar development and tuning, speech application testing, and consulting. For more information, please visit www.nuecho.com.

About NuBot

NuBot is an Automated IVR Testing Platform that has been designed to address key limitations of existing testing solutions. With NuBot, no programming skills are required in order to quickly and easily develop a wide variety of test scenarios, even for large and complex applications and a fully integrated suite of analysis tools are available to facilitate diagnosis of test failures. For more information about NuBot, please visit www.nuecho.com/nubot.