Plum Voice, a provider of interactive voice response (IVR) solutions, today announced that it has experienced record growth for year-end 2009. The company’s success is in part attributed to signing 60 new enterprise clients last year. In addition, Plum Voice’s new clients have extended their contracts into 2010 and will continue to use the company’s IVR platform and services.

For more than nine years, Plum Voice has been providing IVR hosting and systems to companies who need to automate a business process over the phone. Contributing to the company’s profitable year was the launch of Plum Survey in Q3. Plum Survey is the first tool that allows users to create one survey and distribute it over both the Internet and the telephone. Furthermore, 98 percent of its customers renewed their service contracts in 2009, while also increasing their technology spend with Plum Voice by an average of nearly three times the original amount.

“Companies are relying on IVR infrastructure through hosted providers to meet their automated telephony needs. Our clients have experienced the value of our IVR offering; it helps their businesses exceed goals and improve customers’ self-service experience,” said Andrew Kuan, chief executive officer, Plum Voice. “With our IVR technology, call centers are more functional and operate with greater efficiency as personnel focuses on more complex issues, while Plum’s technology handles more routine telecom infrastructure operations, including redundancy, disaster recovery and capacity planning.”

Plum Voice works with companies of different sizes and across several industries, such as healthcare, technology, education and manufacturing to design high-performance, versatile, and scalable IVR solutions.

About Plum Voice

With offices in New York, Boston, and Denver, Plum Voice is the leading single-source provider of automated telephony solutions. For businesses of all sizes that demand high-performance, versatile, scalable IVR systems, we offer a unique combination of proprietary technology and complete professional services. For more information on pricing and a complete list of product features, please visit www.plumvoice.com.