Voxeo and Servion Global Solutions, a specialist in customer interaction management (CIM), have signed a value-added reseller (VAR) agreement and teaming agreement to resell Voxeo communication platforms. Servion has also been certified as a Premier Partner for providing professional services using Voxeo's VoiceObjects development platform. 

Servion will leverage Voxeo software to deliver open-standard solutions that lower the cost of bridging the gap between customer experience and customer expectations across text, instant message, video, and the mobile Web.

“Voxeo is a pioneer in understanding the need of multichannel delivery using a standards-based platform which can enable enterprises of varied sizes and industries to design and deploy cost-effective solutions on a flexible platform. This helps companies in aligning their service strategy with the brand promise,” says G. Shankaran Nair, president of corporate strategy at Servion. “With Voxeo’s multi channel capabilities, we will now be able to provide the benefit of Unified Communications in self-service.”

“At Voxeo, one platform for self-service across all channels is no longer just a vision, it's a reality,” says John Amein, senior vice president of strategic partnerships at Voxeo. “As contact centers and organizations look to find ways to optimize the blend of assisted service and self-service across multiple channels with multiple resources, they will need trusted partners and advanced software to achieve the best result.  We're excited about partnering with Servion, a proven services company, to help these organizations deploy solutions that improve their customer experience at lower cost points."