Syntellect, a provider of contact center management solutions, announced today the release of Syntellect Support Center for integration with the Syntellect Customer Interaction Management (CIM) solution (formerly Apropos).

Syntellect Support Center automates the installation and management of Partial Release Cycle (PRC) updates. This Java-based program eliminates the manual process of applying software patches and provides Syntellect CIM users a level of assurance that each update has been installed properly on the server. Support Center will display release notes, validate the update is being applied to the correct version of Syntellect CIM, ensure the server environment is prepared for the update, perform file back-ups. and more. There is no additional cost to add Support Center to any current Syntellect CIM solution.

“Support Center will further enable Syntellect CIM users to control contact center costs in these difficult economic times,” commented J.R. Sloan, vice president of marketing and product management at Syntellect. “With no additional cost to our clients, Support Center will allow contact centers to optimize their staff by reallocating resources they would normally use for updates. Support Center also ensures that the updated solution is operating on the most current version of CIM possible.”

Support Center is compatible with Syntellect CIM version 6.60 and later. To learn more about Syntellect Support Center, visit www.syntellect.com or call 1.800.788.9733 and say “sales”.

About Syntellect

At Syntellect, we help our customers create, maintain and continuously improve superior end-to-end service for their customers - personalized service that values their preferences from the way they contact a business, to the level of help desired.   We measure our success by our ability to implement and continuously support solutions for our customers. With two decades of pioneering leadership and thousands of solutions deployed globally, Syntellect is a premier provider of enterprise-class contact center solutions for the utilities, financial services, government, high-technology, help desk, consumer products, and healthcare industries.

Syntellect is headquartered in Phoenix, Arizona, with additional offices in North America and the United Kingdom.  For more information about Syntellect, visit www.syntellect.com.