Kirkland, WA -- January 12, 2009 -- Telrex, provider of the award-winning CallRex suite of IP call recording and call center optimization solutions, today announced the availability of CallRex Speech Analytics consulting services. The pay-as-you-go model allows companies to reap the benefits of speech analytics without purchasing expensive speech analytics technology.

Telrex's speech analytics consultants work with businesses to determine what drives customer behaviors, identify sales opportunities, improve customer satisfaction, monitor calls for compliance, and leverage call recordings as a business asset. Using CallRex Speech Analytics consulting services, companies can quickly capitalize on valuable call recording data to fine tune business performance and gain a competitive edge by identifying market opportunities and uncovering trends within customer interactions. The consultancy-led engagements are tailored to each company's business needs and removes hours of human interaction from the call analysis.

"By offering speech analytics as a service, we are lowering the cost of entry and making speech analytics technology accessible to businesses of every size," said Robert Kapela, president of Telrex. "Now companies can give customers a voice within their organization and quickly respond to market needs as identified in their daily recorded interactions."

CallRex Speech Analytics consultations are offered in three packages: Standard Analysis for up to 200 hours of calls, Enhanced Analysis for deeper business analysis, and Custom Analysis engagements for regularly scheduled (monthly, quarterly, etc.) or in-depth consultations and analysis of up to 1,000 hours of calls. Actionable reports will be provided at the culmination of each engagement. In addition to speech analytics services, Telrex offers IP call recording and workforce optimization solutions.
About Telrex
Telrex provides IP call recording and call center optimization software. CallRex offers affordable access to call recording technologies, supporting IP telephony systems, VoIP softswitches and unified communications solutions from Mitel, Inter-Tel, Cisco, Avaya, Microsoft OCS, 3Com, ShoreTel, BroadSoft, Sylantro, Genband, Vertical, Asterisk, Pingtel, Fonality, TalkSwitch, and more.

Telrex offers its award-winning CallRex suite of software through value added resellers worldwide. Learn more at www.telrex.com or call 1-425-827-6156, ext. 2.