Vocalcom Spain and Umanify, together with their speech partner Loquendo, today announced the official launch of Saynergy, a new solution born as a result of the integration of their respective technologies.
Saynergy, a solution marketed by Vocalcom, enables enterprises to offer a unique user experience based on high-quality, lifelike speech interaction, which until now only supported limited fields of context and set commands. This approach represents a new milestone and meets the demand from enterprises in the contact center business to automatically manage “open questions” from their customers. The solution is powered by Loquendo’s high-performance natural language speech recognition engine, Loquendo ASR, and Vocalcom’s dialogue management system solution called Natural Language. Together, these state-of-the-art technologies solve complex and nested questions within a dialogue, offering the closest you can get to a live conversation with a human agent.
Loquendo TTS synthetic speech and Loquendo ASR speech recognition bring high-quality speech capability to the Saynergy solution. Thus all users, including the visually disabled, can interact with applications freely and intuitively. Loquendo technologies currently support 26 languages and 62 voices from around the world.
Moreover, enterprises need to enable customer access through any available medium: this is now possible thanks to Umanify’s Digital Interactive Assistants. This innovative interface offers direct and natural human-computer interaction, enriching the user experience and supports contact center, Web, or cell phone access. Saynergy incorporates Umanify’s pioneering photorealistic avatar technology. These avatars are not only Web-compatible but also support more than 100 mobile devices, including iPhone and cell phones supporting Google’s Android OS.
Saynergy comprises all the key “Customer Interaction Hub” features as defined by Gartner, reflecting all customer-supplier relations, namely knowledge, workflow, integration and analysis, in one unique platform. By offering customers all possible interaction channels enterprises ensure the most positive user experience. Furthermore, with Saynergy maintenance is dramatically reduced, which means significant cost savings and makes it both a unique, pioneering solution and an indispensable asset for companies competing in today’s tough contact centre market. The market expertise gained by the three partner companies behind Saynergy is also a strong guarantee for success.
"The strategic focus of our partnership impacts positively on millions of customers, users and citizens alike: at last a single solution providing natural, high quality and extremely accessible customer care services in a broad range of languages" said Gabriel Navarro, managing director for Vocalcom’s Spanish, Portuguese and Mexican Operations.
“We are proud that Vocalcom have assessed Loquendo speech technologies as the best on the market, in terms of quality and international coverage. The expertise of three highly qualified technological players makes Saynergy a choice solution, bringing a new dimension to the international contact center market. Regardless of the interaction medium or hardware used, everyone will benefit from it", said Rosanna Duce, vice president of international sales at Loquendo.
“Saynergy represents the convergence and synergic integration of technologies from Vocalcom-Infinity, Loquendo and Umanify. The result is a unique, multichannel solution for the customer service market. Umanify strongly supports ongoing innovation in interface design for this type of solution in order to obtain a more natural, direct and satisfactory user experience. Thanks to the technological excellence of the partners involved in this initiative, we managed to easily overcome the great technological challenge of putting together the latest in natural language technology, synthetic speech and automatic speech recognition using a unique assistive interface, namely Saynergy, supporting cellphones, web and contact centres”, affirmed Francisco Martín, chief technology officer of Umanify.
About Vocalcom
VOCALCOM is a leading international developer and integrator of contact center solutions. We bring to market a broad range of products and associated services that enable organizations to interact with their customers using all available communication interfaces: telephone, fax, email, Web, VoIP… Over the past 10 years, Vocalcom has provided world-class contact center solutions. With a global presence in 38 countries and more than 3,500 contact centers using our solutions daily, our mission is to help them achieve efficient, profitable, and affordable customer interaction. For more information, please visit www.vocalcom.com.
About Loquendo - Vocal Technology and Services
Winner of 'Market Leader-Best Speech Engine' at the 2008 and 2007 Speech Industry Awards, Loquendo is the leading innovator in speech recognition and speech synthesis, providing a complete range of technologies for server, embedded, and desktop solutions. Currently available in 26 languages with 62 voices, and constantly growing, Loquendo's best-in-breed technologies enhance customer satisfaction and greatly reduce costs.
Loquendo TTS, Loquendo ASR, Loquendo Embedded Technologies, and Loquendo Speaker Identification and Verification are high-quality, high-performance technologies which are also available on the Loquendo MRCP Server and VoiceXML and CCXML platforms. Many enterprises and carriers worldwide have recognized the Loquendo difference and our advanced technologies power millions of calls every day in the telecommunications and enterprise markets across the globe. Loquendo is a Telecom Italia company headquartered in Turin, Italy, with offices in the US, Spain, Germany and France, and a worldwide network of partners.
For more information about Loquendo, and to hear demos of all Loquendo voices, go to www.loquendo.com.
About Umanify
Umanify develops assistive solutions that combine photorealistic and dynamic digital persons that speak more than 20 languages and interact directly with users in real time and in natural language, eliminating the barriers to information access. We have created a new user experience, much richer on natural interactivity: the IDA (Interactive Digital Assistant). For Mobile phones or Web applications and in sectors like customer service (self-service, contact center, helpdesk, etc.), e-citizen help, e-commerce, e-learning, e-banking, home automation, etc, an IDA assists in an effective and continuous way to your customers, cutting down on costs since the first day, increasing customers loyalty, increasing their satisfaction and improving your business image.
For more information about Umanify, please visit www.umanify.com