Johannesburg and Cologne, October 13, 2010 -- Voxeo today announced a partnership and reseller agreement with INOVO, a provider of telephony and contact center solutions and services. Under this agreement, the companies will work together to bring Voxeo’s open standards-based communications technology to enterprise-class contact centers.

The standards-based Voxeo Prophecy platform and VoiceObjects, Voxeo’s Application Lifecycle Suite, allow easy interaction with enterprises in ways that improve self-services, lower costs, and improve customer loyalty. INOVO uses the Voxeo IVR and communication products to offer businesses the flexibility they need to deliver its customers interaction applications by using channels such as voice, video, text messaging (SMS), instant messaging, mobile Web, and Twitter.>

"Since our inception, INOVO has adhered to a ‘customer-centric’ philosophy that puts the customer first and delivers what they define as value. Voxeo's multichannel support is unique and has been redefining customer interactions, it allows us to deliver innovative self-service strategies and deliver true business value to the enterprises and telecommunication companies we are working with,” says Jan Kuhn, chief operating officer at INOVO.

"INOVO and Voxeo share a history of making it easy for businesses to build, deploy, and manage voice and self-service applications. This approach has made both Voxeo and INOVO major players in their respective markets. Partnering with Voxeo allows us to offer our customers flexibility and major cost optimization," says Wynand Smit, CEO of INOVO.

“Delivering communications solutions based on open standards makes it easy for businesses to deploy and manage applications,” underlines Michael Codini, managing director at Voxeo EMEA. “The combined offering of INOVO and Voxeo brings more than 10 years of contact center expertise and solution delivery to the African market. We are extremely excited about the partnership and look forward to providing the enterprise and telecom market with best-of-breed technology combined with an innovative design team for unlocked unified communications.”

About INOVO

At INOVO we believe that the true value in technology is unlocked by how the technology is applied in the organization. High operational costs, flexibility or agility to adapt to customer requirements, access to technology and capital, time to market, business continuity, and specialized skills are some of the major challenges that organizations face by using traditional telephony, contact center and self-service solutions. At INOVO we strive to break down these barriers by building innovative solutions. We combine technology, flexible commercial models, great service, and exceptional technical and operational skills to exceed the business needs, revenue growth objectives, and cost containment goals of our customers. 

About Voxeo

Voxeo unlocks communications. We loathe the locks that make voice, SMS, instant messaging, Twitter, Web chat, and mobile Web unified communication and self-service applications difficult to create, manage, analyze, optimize, and afford. Every day we work to unlock the neglected value of these communications solutions with open standards, disruptive innovation and a passion for problem solving--fueled by a company-wide obsession with customer success. We do so for more than 200,000 developers, 45,000 companies, and half of the Fortune 100 from our headquarters in Orlando, Beijing, Cologne, and London.