Voxify, a developer of integrated speech solutions to automate customer interactions has been recognized with the Innovation Partner of the Year Award by Genesys Telecommunications Laboratories. The Innovation Partner of the Year Award was presented at the annual Genesys G-Force customer and partner conference in Orlando, Fla.

The Innovation Partner of the Year Award distinguishes the company that brought to market the most innovative and best performing solutions for Genesys customers. In 2008, Genesys introduced the intelligent Customer Front Door (iCFD) which is a “virtual front door” that greets callers and provides a personalized, cross-channel experience. Underlying the iCFD is an intelligent self-service application that combines customer data from across the organization with business logic.

As a leading provider of iCFD solutions, Voxify has taken customer experience to new levels at a number of high-profile corporations in the financial services, retail, and travel sectors. Voxify’s iCFD offering comes pre-integrated with the Genesys Dynamic Contact Center. By working closely with Genesys, Voxify delivers fully automated inbound and outbound, multichannel speech applications that enhance the customer experience through:

• Convenience: short wait times, service available 24/7/365, in any channel;
  
• Competence: the customer is routed to the right live or automated resource the first time;
  
• Personalization: information from the caller’s profile and history are incorporated; and
  
• Proactive Service: customer are engaged with relevant information to offer services and generate revenue.

Voxify’s managed service model ensures constant monitoring, tuning, reporting, and the “ageless” performance of its iCFD solutions. Through its Intelligent Interaction Center™, Voxify is the first company to deliver a managed service to on-premise iCFD deployments.

“Genesys’ technology leadership combined with Voxify’s application innovation, creates unparalleled next-generation customer service solutions,” said Dave York, vice president of North America sales at Genesys. “Voxify has consistently demonstrated the ability to deliver solutions that lead the industry in automation capability and deployment flexibility.”

“Voxify’s innovative self-service applications are core to the intelligent Customer Front Door,” said John Gengarella, CEO of Voxify. “Now more than ever, we see a corporate priority to drive customer loyalty while reducing the cost to service. Voxify’s solutions deliver the game-changing customer experience with an economic model that ensures the necessary ROI.”

For more information about Voxify, visit www.voxify.com. For more information about Genesys or the Genesys Partner Program, visit www.genesyslabs.com.