Articles

It’s Time to Cross Speech Tech’s Annoying Valley

Face it: IVR systems are almost all annoying.

Has Speech Crossed the Uncanny Valley?

People no longer see humanlike speech as too creepy. The question is whether that will last.

Attack of the Smart Bots

AI-powered bots paired with TTS could be used for nefarious purposes.

Reality Isn’t Sci-Fi—It’s More Startling

Speech tech, like all tech, keeps getting more mind-blowing.

Designing a Speech Interface? Learn From Web Design Fails

The annoyances and mistakes on websites can provide valuable lessons.

Designing a Web Site? Learn from the Speech Business—Please!

Contact centers, whether with human or automated attendants, have a lot to teach corporate websites about usability.

How Can Speech Technology Help?

Looking at all the ways speech recognition can step up amid the pandemic

5G Presents Opportunities for Everyone, and That’s the Problem

It's a landmark for the enterprise—including criminal ones

Will This Security Innovation Make Biometrics Obsolete?

Public/private key cryptography relies on an exchange of unique data. Will this latest innovation change the way we think about security and make biometrics obsolete and create problems for the speech industry?

Will Speech Technology Keep Speech Free?

The technology is magical, but can be misused