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Aspect Software, Inc.

2325 East Camelback Road, Suite 700
Phoenix AZ 85016
USA

PH: (978) 250 7900
FAX: (602) 954 2294
Contact: contact@aspect.com
Visit their Web site: www.aspect.com
Profile

Aspect helps enterprises break down the walls between people, processes, systems and data sources, allowing organizations to unite around the customer journey. By developing fully native interaction managementworkforce optimization and self-service capabilities within a single customer engagement center, we enable dynamic, conversational interactions and create a truly frictionless omni-channel customer experience. Leveraging the agility of our worldwide cloud infrastructure and over 40 years of industry ingenuity, Aspect conveniently and easily connects questions to answers while helping enterprises keep service levels high and operational costs contained. For more information, visit www.aspect.com.

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Articles Mentioned

Video: Rules-Based Chatbot Design, Part 2: Visual Representation and Support

Aspect's Andreas Volmer discusses the value of visually representing conversational flow logic in chatbot design, and explores the advantages of a language-based approach over a statistically based approach in this clip from SpeechTEK 2018.
Industry Voices, Posted 13 Jul 2018

Video: Rules-Based Chatbot Design, Part 1: Syntactical and Semantical Analysis

Aspect's Andreas Volmer discusses key components of a rules-based approach to chatbot design based on a robust language model in Part 1 of this two-part series from SpeechTEK 2018.
Industry Voices, Posted 06 Jul 2018

Voice Tools Could Help Brick-and-Mortar Retail Remain Relevant

Stores need to embrace technology to help the customer experience and bring back shoppers
Voice Value, Posted 25 Jun 2018 - Spring 2018 Issue

Self-Service and Assisted Service: Putting It All Together

The customer experience gets a boost when service systems work as one
Feature, Posted 04 Jun 2018 - Spring 2018 Issue

Speech Developer Platforms: Reshaping the Market By Mimicking App Stores

Want to understand what is happening with speech application development platforms? Then take a close look at smartphone application stores.
Feature, Posted 16 Apr 2018 - Winter 2018 Issue