Speech Technology Magazine


Speech Technology Vertical Markets Guide
Category Definitions
Assistive Technology
Automotive/Telematics Companies that provide systems that allow drivers and passengers to use voice commands to access entertainment and services within a vehicle.
Call Centers Companies offering speech solutions that help manage call flows and reduce agent time.
Consumer Electronics Companies that offer speech solutions for games, toys, MP3 players, and other personal entertainment devices.
Distribution/Warehouse Companies that offer speech solutions allowing warehouse workers to send and receive verbal cues to guide them in everyday tasks.
Education Companies offering solutions that improve in-class learning and aid students, teachers, parents, and administrators to keep track of performance, attendance and other indicators of success.
Entertainment/Gaming Companies providing applications and technology for videogame developers or other creative professionals who manipulate voices, create new personas, or supply authentication/verification technologies to be used in this industry.
Financial Services/Insurance Companies that offer solutions to speed access to personalized information, reduce call center costs, and automate service delivery for better customer service and employee productivity.
Government/Security Companies that help public-sector organizations, including the military, police, and other state, local and national government departments and agencies, manage data, convert from paper to digital documents, simplify services, streamline and secure communications, and translate, transcribe, and transfer information.
Healthcare/Pharmaceuticals Companies that enable healthcare providers to offer easy access to information, reduce human errors, improve overall efficiency, and meet regulations designed to safeguard patient privacy.
Hospitality Companies that help hotels, restaurants, and service providers improve customer service with solutions that handle reservations, ticketing, and frequently asked questions about their establishments.
Manufacturing Companies that provide solutions to factories and plant operations.
Non-profit Companies that offer solutions to charities and service organizations, often at a reduced cost.
Retail Companies that offer retailers an opportunity to improve customer service and create a unique caller experience for their customers.
Technology Companies that provide solutions and services to aid high-tech firms provide information and technical support to their customers.
Telecommunications Companies serving cable, wireless, wire line and ISP carriers and service providers.
Travel/Transportation Companies that serve airlines, auto rentals, commuter and commercial rail services, bus line, travel agencies, logistics companies, and more.
Utilities Companies that provide the oil, gas, water, and electric companies with solutions that automate routine functions like reporting a power outage, scheduling a repair, activating and stopping a service, and paying bills.

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