For over 30 years, Convergys has provided industry-leading technologies and services that balance customer satisfaction with cost reduction. We offer Intelligent Self-Service, Intelligent Notification, On-Demand Voice Authentication, and Customer Analytics solutions, along with award-winning Professional Services, to help our clients reduce costs, increase revenue, and enhance the overall customer experience.
Tips for regularly testing and tuning speech-enabled systems
Posted 10 Nov 2016
- Winter 2016 Issue
The Norwegian telecommunications company will offer Convergys' networked voice and video services in Northern Europe.
Speech Technology Digest
Posted 28 Jun 2016
Enterprises are making progress toward getting different channels to fit together, but a lot more work remains
Posted 14 Jun 2016
- Summer 2016 Issue