For over 30 years, Convergys has provided industry-leading technologies and services that balance customer satisfaction with cost reduction. Every day our worldwide contact center employees handle millions of customer service interactions, giving us a unique perspective on the customer experience.

Convergys offers end-to-end customer management solutions for self-service, agent-assisted, and proactive care. Our multichannel interaction solutions allow companies to deliver holistic, personalized interactions across channels to maximize customer satisfaction and loyalty—while reducing cost to serve and increasing revenue. In addition to empowering traditional communication channels, we also offer social interaction solutions that leverage real-time decisioning to help promote and protect our clients' brands while satisfying the demands of their cutsomers.

To ensure the full potential of each client’s customer care investment, we offer solutions and services adapted to business needs and restricted budgets, with the flexibility to scale as the business grows.  Our solutions are available on-premises, hosted or on-demand. In fact, the same contact center infrastructure that supports our 50,000+ global agents is now available on an “as-a-service” basis. With this solution, shared resources and applications are available on-demand via the Internet, and updates are automatic.

As a leader in relationship management, Convergys provides solutions that drive more value from the relationships our clients have with their customers. Managing these relationships, fostering improvement and adding value to them is how we enable organizations worldwide to improve their business performance.