Speech Technology Magazine

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Genesys
2001 Junipero Serra Blvd.
Daly City CA 94014
USA

PH: 888- GENESYS
Visit their Web site: http://www.genesys.com
Profile

Social media and mobility are radically changing how we live and communicate. The way consumers experience your brand is changing as well. Yesterday’s customer service solutions won’t meet the demands of today’s digital consumers, who increasingly control the conversation.

The customer experience you deliver has never been more strategic to your business. Companies that don’t get it right won’t survive this new reality. Those who do have a tremendous opportunity to provide the fast, simple, satisfying brand experience today’s consumers expect. An experience that leads to increased sales, greater loyalty, and stronger connections with your customers.

Genesys is driven by our cause to help companies of all sizes create engaging 1 to 1 customer experiences. We do it by applying a relentless focus on the consumer perspective of the customer experience – and the impact it has on your business. Genesys works with its customers and partners worldwide to deliver the experience that today’s digital consumers want. It all adds up to one seamless customer conversation.

Recommended Links: 

Request a Demo:             http://www.genesyslab.com/request-a-demo/landing-page.aspx

Contact Us:                      http://www.genesyslab.com/general-pages/contact-us.aspx

On-Demand Webinars:     http://www.genesyslab.com/news-and-events/webinars-index.aspx

Customer Stories:             http://www.genesyslab.com/customer-stories/index.aspx

Genesys Blog:                   http://blog.genesyslab.com/

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Articles Mentioned

HTML5 Is Live

The programming language will become the platform of choice for designing and deploying multimodal applications.
Feature, Posted 10 Nov 2014 - Winter 2014 Issue

Genesys Helps Michigan Put Kids First

Call center technology assures timely access to child support and other services for parents in need.
Deployments, Posted 10 Nov 2014 - Winter 2014 Issue

Speech Analytics Gets Real (Time)

The speech analytics market is alive and well, and will only get better with the emergence of instant analysis.
Feature, Posted 01 Nov 2014 - Winter 2014 Issue

Speech Analytics to Grow 23.9 Percent Globally

New research predicts strong growth for speech analytics across Europe, North America, and Asia-Pacific.
Speech Technology Digest, Posted 28 Oct 2014

Empyrean Leverages Genesys Technology

The human resources technology and services company has turned to Genesys to deliver consistent customer experiences across communication channels.
Speech Technology Digest, Posted 30 Sep 2014