Speech Technology Magazine

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Genesys
2001 Junipero Serra Blvd.
Daly City CA 94014
USA

PH: 888- GENESYS
Visit their Web site: http://www.genesys.com
Profile

Social media and mobility are radically changing how we live and communicate. The way consumers experience your brand is changing as well. Yesterday’s customer service solutions won’t meet the demands of today’s digital consumers, who increasingly control the conversation.

The customer experience you deliver has never been more strategic to your business. Companies that don’t get it right won’t survive this new reality. Those who do have a tremendous opportunity to provide the fast, simple, satisfying brand experience today’s consumers expect. An experience that leads to increased sales, greater loyalty, and stronger connections with your customers.

Genesys is driven by our cause to help companies of all sizes create engaging 1 to 1 customer experiences. We do it by applying a relentless focus on the consumer perspective of the customer experience – and the impact it has on your business. Genesys works with its customers and partners worldwide to deliver the experience that today’s digital consumers want. It all adds up to one seamless customer conversation.

Recommended Links: 

Request a Demo:             http://www.genesyslab.com/request-a-demo/landing-page.aspx

Contact Us:                      http://www.genesyslab.com/general-pages/contact-us.aspx

On-Demand Webinars:     http://www.genesyslab.com/news-and-events/webinars-index.aspx

Customer Stories:             http://www.genesyslab.com/customer-stories/index.aspx

Genesys Blog:                   http://blog.genesyslab.com/

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Articles Mentioned

Nu Echo Releases Rivr, a VoiceXML Dialogue Engine

Rivr is an application framework that enables Java developers to easily create enterprise-grade VoiceXML applications.
Speech Technology Digest, Posted 25 Feb 2014

Speech Analytics Comes of Age

A wide range of vendor options lets businesses get exactly what they need.
The Business Case, Posted 10 Feb 2014 - Spring 2014 Issue

The Hidden Potential of Segmenting Customer Calls

Analyzing caller data can provide a gold mine of information that, when acted upon, can keep businesses and customers happy.
Feature, Posted 10 Feb 2014 - Spring 2014 Issue

Genesys Further Ventures into the Cloud with Ventriloquist Acquisition

The Ventriloquist acquisition strengthens Genesys' capabilities to personalize proactive customer interactions.
Speech Technology News Features, Posted 21 Jan 2014

Genesys Acquires Brazilian WFO Provider Voran Tecnologia

The acquisition brings workforce optimization, quality monitoring, and home-based agent monitoring to Genesys Prime offerings. (Originally reported on DestinationCRM.com)
Speech Technology Digest, Posted 03 Dec 2013