Speech Technology Magazine

 

Speech Technology Vertical Markets Guide
NICE Nexidia
3565 Piedmont Road NE
Building Two, Suite 400
Atlanta GA 30305
USA

PH: 866-355-1241
Visit their Web site: www.nice.com/analytics
Profile

Nexidia Customer Engagement Analytics leads the market in omnichannel interaction and journey analytics with 15+ years of experience assisting businesses of all sizes. NICE Nexidia provides secure managed cloud services as part of a full analytics and quality program that ingests big data from all interaction channels (voice, text, chat, SMS, e-mail, surveys, social media, and more) and makes 100% of the data available for fast and accurate analysis, quality monitoring, workflow management and downstream reporting. 

Built on a solid foundation of technology and architecture developed by in-house research and development teams, Nexidia taps into the treasure trove of customer data with unmatched speed.  Insights gained from Nexidia Analytics helps businesses increase sales revenue, improve customer retention, save costs, maintain compliance, improve agent performance, and ultimately deliver a best in class customer experience. 

Additional offerings include Predictive Behavioral Routing and IVR Optimization, to augment the ROI gained from Nexidia Analytics.

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Articles Mentioned

AI for Speech, Other Uses Primary Message from NICE Interactions

Delivering and leveraging artificial intelligence throughout the contact center, including several AI-enabled speech capabilities was the theme of the NICE Interactions 2019 Conference, which drew an estimated 3,000 attendees.
Speech Technology News Features, Posted 24 Apr 2019

Q&A: Dahl and Normandin Explore Conversational Technology Platforms

At the 2019 SpeechTEK conference Yves Normandin of Nu Echo, Inc. and Deborah Dahl of Conversational Technologies, will present "A Comprehensive Guide to Technologies for Conversational Systems." Conference chair Jim Larson talked to Normandin and Dahl to get a sneak peek of the session, and learn about conversational system technologies.
Speech Technology News Features, Posted 05 Apr 2019

New Uses for Speech Analytics

Artificial intelligence and machine learning are transforming many industries and technologies. Speech analytics is no exception--take a deep dive into the new uses and applications for speech analytics.
Speech Technology News Features, Posted 06 Mar 2019

Amid the AI Fervor, a Case for Automating with a Human Touch

When bots and live agents tackle customer service together, CX and the bottom line benefit
Voice Value, Posted 15 Apr 2019 - Winter 2019 Issue

The State of Voice Biometrics

Voice biometrics is becoming popular with big corporations but is still out of reach for many
Cover Story, Posted 11 Mar 2019 - Winter 2019 Issue