Nuance is in the business of helping companies’ better support, communicate with and understand their customers while maintaining operational efficiency. Nuance currently supports over 8 billion customer care interactions around the world. No other company has as much experience as Nuance in understanding how customers interface with -a customer care operation.

Customer Interaction Solutions

Inbound Solutions
Nuance offers call routing and an extensive range of destination solutions that incorporate self-service query, updates, and transactions customized to the requirements of each unique enterprise.

Proactive Outbound Solutions
Reduce inbound calls while driving increased loyalty through personalized, proactive notifications: welcome calls, fraud alerts, order confirmation, transaction status, promotional offers, payment reminders…

Security Solutions
Protect your customer’s personal data while speeding transaction process: voice verification, caller authentication, and voice biometric solutions.

Agent and Employee Productivity Solutions
Improve agent efficiency and customer satisfaction with screen pop, universal desktop and agent wrap-up. Increase employee effectiveness with speech attendant, password reset, and emergency broadcast.

Customer Care Analytics Solutions
Analytics solutions that provide insights on trends and issues that can help improve call center efficiencies and business operations: application analytics, speech analytics, complete call analysis, and survey applications.

Comprehensive Enterprise Services Portfolio

Business Consulting Services - Analyze and Recommend
Strategic and tactical guidance for creating effective enterprise-level customer interaction solutions.

Implementation Services - Design, Develop, Integrate and Deploy
Comprehensive services for creation of high quality, differentiated customer interaction solutions for contact centers.

Solution Lifecycle Services - Maintain & Optimize
Complete lifecycle services designed to maximize contact center investment and ongoing quality of service.