Speech Technology Magazine

 

Speech Technology Vertical Markets Guide
Omilia - Conversational Intelligence
51 Melcher Street 1st Floor, Boston, MA 02210
Boston MA 02210
USA

PH: +1 (617) 752 3717
Contact: hello@omilia.com
Visit their Web site: www.omilia.com
Products
  • Omilia Omni Channel Conversational Platform
    The DiaManT® platform provides the infrastructure and core capabilities to power an omni-channel conversational experience.
  • Omilia DNN Speech Recognition
    The deepASR® Automatic Speech Recognition engine leverages the most advanced forms of Deep Learning, achieving unprecedented accuracy in recognition that routinely reaches human-level performance.
  • Omilia Voice Biometrics
    deepVB® allows customer authentication via their unique biometric voice-print, in the background as they speak freely with the Virtual Agent.
  • Omilia Developer Tools
    With deepNLUStudio® you can easily create, manage and edit conversational scenarios in minutes and build brand unique advanced dialogs to manage the conversational flow with your customers.
  • Omilia Case Studies
    Live in one of the largest financial institutions in North America with world class rates in Semantic Accuracy, Speech Recognition Accuracy and Task Completion Rates.
Profile

Omilia’s Omni-channel Virtual Assistant platform provides a seamless human-like end-to-end conversational experience for self-service across all channels. By leveraging the Omilia technology stack large enterprises can transform their Call Centers into a next-generation digital experience, say goodbye to complex IVR menu trees and poor customer service, and deploy chatbots on any digital channel — all from the same infrastructure and application!

In the past 3 years, Omilia has made huge waves in the enterprise customer care and self-service markets. Most notably, one of Omilia's deployments at the 6th largest bank in North America boasts an unprecedented 96% Semantic Accuracy and 86% Task Completion rates, with a world-record 4.26% Word Error Rate. Omilia's technology has helped many enterprises achieve a double-digit increase in self-service containment, while dramatically improving customer satisfaction.

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Articles Mentioned

How Conversational Self-Service Improves the Contact Center Experience (Video)

Omilia's Nikos Kolivas discusses the way an an end-to-end conversational approach in machine-to-human interaction helps deliver satisfying contact center experiences in this clip from SpeechTEK 2018.
Industry Voices, Posted 17 Aug 2018

Why Customers Prefer Conversational Self-Service (Video)

Omilia's Nikos Kolivas discusses the advantages of taking a conversational approach in automated contact center customer care in this clip from SpeechTEK 2018.
Industry Voices, Posted 03 Aug 2018

The 2018 Speech Industry Star Performers

These cutting-edge vendors are leading the way in AI, analytics, natural language, smart speakers, and more. 
Feature, Posted 01 Aug 2018 - Summer 2018 Issue

NICE inContact CXone Expands Artificial Intelligence Apps with Speech-Enabled Virtual Assistants and AI Chatbots from Omilia

NICE inContact, a NICE business, announced the expansion of its artificial intelligence applications with the Omilia conversational technology stack on CXexchange, an extensive marketplace featuring ready-to-use applications designed to integrate with NICE inContact CXone, the world's #1 cloud customer experience platform.
Speech Technology Digest, Posted 17 Apr 2018

Speech Developer Platforms: Reshaping the Market By Mimicking App Stores

Want to understand what is happening with speech application development platforms? Then take a close look at smartphone application stores.
Feature, Posted 16 Apr 2018 - Winter 2018 Issue