Speech Technology Magazine


Speech Technology Vertical Markets Guide
Omilia - Conversational Intelligence
51 Melcher Street 1st Floor, Boston, MA 02210
Boston MA 02210

PH: +1 (617) 752 3717
Contact: hello@omilia.com
Visit their Web site: www.omilia.com
  • Omilia Omni Channel Conversational Platform
    The DiaManT® platform provides the infrastructure and core capabilities to power an omni-channel conversational experience.
  • Omilia DNN Speech Recognition
    The deepASR® Automatic Speech Recognition engine leverages the most advanced forms of Deep Learning, achieving unprecedented accuracy in recognition that routinely reaches human-level performance.
  • Omilia Voice Biometrics
    deepVB® allows customer authentication via their unique biometric voice-print, in the background as they speak freely with the Virtual Agent.
  • Omilia Developer Tools
    With deepNLUStudio® you can easily create, manage and edit conversational scenarios in minutes and build brand unique advanced dialogs to manage the conversational flow with your customers.
  • Omilia Case Studies
    Live in one of the largest financial institutions in North America with world class rates in Semantic Accuracy, Speech Recognition Accuracy and Task Completion Rates.

Omilia’s Omni-channel Virtual Assistant platform provides a seamless human-like end-to-end conversational experience for self-service across all channels. By leveraging the Omilia technology stack large enterprises can transform their Call Centers into a next-generation digital experience, say goodbye to complex IVR menu trees and poor customer service, and deploy chatbots on any digital channel — all from the same infrastructure and application!

In the past 3 years, Omilia has made huge waves in the enterprise customer care and self-service markets. Most notably, one of Omilia's deployments at the 6th largest bank in North America boasts an unprecedented 96% Semantic Accuracy and 86% Task Completion rates, with a world-record 4.26% Word Error Rate. Omilia's technology has helped many enterprises achieve a double-digit increase in self-service containment, while dramatically improving customer satisfaction.

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Articles Mentioned

How Conversational Self-Service Improves the Contact Center Experience (Video)

Omilia's Nikos Kolivas discusses the way an an end-to-end conversational approach in machine-to-human interaction helps deliver satisfying contact center experiences in this clip from SpeechTEK 2018.
Industry Voices, Posted 17 Aug 2018

Why Customers Prefer Conversational Self-Service (Video)

Omilia's Nikos Kolivas discusses the advantages of taking a conversational approach in automated contact center customer care in this clip from SpeechTEK 2018.
Industry Voices, Posted 03 Aug 2018

The 2018 Speech Industry Star Performers

These cutting-edge vendors are leading the way in AI, analytics, natural language, smart speakers, and more. 
Feature, Posted 01 Aug 2018 - Summer 2018 Issue

NICE inContact CXone Expands Artificial Intelligence Apps with Speech-Enabled Virtual Assistants and AI Chatbots from Omilia

NICE inContact, a NICE business, announced the expansion of its artificial intelligence applications with the Omilia conversational technology stack on CXexchange, an extensive marketplace featuring ready-to-use applications designed to integrate with NICE inContact CXone, the world's #1 cloud customer experience platform.
Speech Technology Digest, Posted 17 Apr 2018

Speech Developer Platforms: Reshaping the Market By Mimicking App Stores

Want to understand what is happening with speech application development platforms? Then take a close look at smartphone application stores.
Feature, Posted 16 Apr 2018 - Winter 2018 Issue