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Parlance Corporation
400 West Cummings Park
Suite 2000
Woburn MA 01801
United States

PH: 888-700-6263
Contact: info@parlancecorp.com
Visit their Web site: www.parlancecorp.com

At Parlance, we are caller advocates. We make businesses easier to engage for callers. We partner with our customers, providing intelligent virtual agents and operators. We leverage speech recognition to emulate live operators and agents, and we bundle software, expertise, personal attention and performance management as a service to ease the management burden and ensure performance. We’re transforming the caller experience in business today, and we invite you to join us.

Check us out on Streaming Media on Facebook Streaming Media on Twitter Streaming Media on LinkedIn 

White Paper:  Alarming Practices and Outdated Technology Create a Customer Satisfaction Challenge

Article:  Common Shortcomings of Automated Attendants

Article:  The Caller Experience: Your Gateway to Customer Satisfaction

Infographic:  Infographic: Caller Experience Trends


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Articles Mentioned

Mitel Certifies Parlance Operator Assistant

Parlance's speech-driven call handling solution is certified for interoperability with Mitel MiVoice Business. (Featured on SmartCustomerService.com.)
Speech Technology Digest, Posted 08 Dec 2016

Unhappily Ever After

A fable about the limits of expertise
Interact, Posted 01 Mar 2011 - March/April 2011

It’s Not the Recognizer

Examining speech application errors reveals several more likely causes.
Talking Tech, Posted 08 Jan 2011 - January/February 2011

Saving Costs Vs. Saving the Customer

Companies need to balance cost savings with customer service when determining the success of a speech system.
Feature, Posted 01 Nov 2010 - November/December 2010

Implementation Strategies 2009

A complete guide to deploying speech.
Cover Story, Posted 06 Feb 2009 - January/February 2009