Speech Technology Magazine

Speech Technology Vertical Markets Guide
Plum Voice

131 Varick Street, 9th Floor
New York NY 10013
USA

PH: 800-995-7586
FAX:
Contact: sales@plumgroup.com
Visit their Web site: www.plumvoice.com
Products
  • Plum Insight
    Plum Insight allows companies to easily extend their Voice of the Customer (VoC) program into the contact center. Now you can close the customer service loop more easily by linking feedback to specific customer-agent interactions. This is perfect for enterprises and market researchers that want a more complete view of their customers’ entire buying journey and experience.
  • Plum DEV
    Plum DEV allows developers to build voice applications for highly interactive customer self-service, communications-enabled business processes, and more. DEV has the flexibility to handle even the most complicated tasks, all while maintaining rigorous security compliance and providing the reliability of the cloud.
  • Fuse+
    With Fuse+ companies don’t need to pull developers and engineers off core products to build, maintain, and manage their IVR and other voice applications. Fuse+ lets anyone do this by providing an intuitive, easy-to-use drag-and-drop interface.
Profile

Plum Voice is the leading independent interactive voice response provider, equipping businesses with the application development tools they need to create high-performance, versatile, scalable IVR systems. Plum offers a purpose-built cloud communications platform that gives companies a choice for developing and maintaining voice applications between coding in VoiceXML or an intuitive drag-and-drop, visual interface. Plum’s products enable companies to create custom voice applications that automate complex business processes over the phone. The Plum platform provides unmatched security, with PCI-DSS, HIPAA, and SOC2 compliance. Plum also offers a full range of professional consulting and development services.

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Articles Mentioned

The 2017 State of the Speech Technology Industry: Interactive Voice Response

Becoming More Conversational
Cover Story, Posted 17 Feb 2017 - Spring 2017 Issue

Avoid the Phone Slam with a Finely Tuned IVR

Tips for regularly testing and tuning speech-enabled systems
Feature, Posted 10 Nov 2016 - Winter 2016 Issue

Vendor Directory of Assistive Technology

A-C ALVA Access Group436 14th Street, Suite 700Oakland, CA 94612Tel: 888-318-2582info@aagi.comwww.aagi.com ATIA – Assistive Technology Industry Association401 N. Michigan AvenueChicago, IL 60611-4267 Tel: 877-OUR-ATIA (687-2842)Tel: 312-321-5172Fax: 312-673-6659Info@ATIA.org www.atia.org Avaya, Inc.211 Mt. Airy RoadBasking Ridge, NJ 07920Tel: 866-GO-AVAYAwww.avaya.com AVSI--Automated Voice Systems, Inc.17059 El Cajon AvenueYorba Linda, CA. 92686Tel: 714-524-4488Fax: 714-996-1127mastervoice@mail.comwww.mastervoice.com Closing the GapComputer Technology in Special Education and Rehabilitation…
Feature, Posted 26 Apr 2005 - May/June 2005

The Plum Group Selects Wizzard Software to Supply AT&T Natural Voices Linux Telephony Version for Plum's VoiceXML IVR Platform

PITTSBURGH - The Plum Group, Inc. selected Wizzard's AT&T Natural Voices for Linux Server Edition Software Development Kit offering for use as a component of Plum's VoiceXML 2.x IVR Platform.
Speech Technology Digest, Posted 01 Feb 2005