Speech Technology Magazine

 

Speech Technology Vertical Markets Guide
Plum Voice

131 Varick Street, 9th Floor
New York NY 10013
USA

PH: 800-995-7586
FAX:
Contact: sales@plumgroup.com
Visit their Web site: www.plumvoice.com
Products
  • Plum Insight
    Plum Insight allows companies to easily extend their Voice of the Customer (VoC) program into the contact center. Now you can close the customer service loop more easily by linking feedback to specific customer-agent interactions. This is perfect for enterprises and market researchers that want a more complete view of their customers’ entire buying journey and experience.
  • Plum DEV
    Plum DEV allows developers to build voice applications for highly interactive customer self-service, communications-enabled business processes, and more. DEV has the flexibility to handle even the most complicated tasks, all while maintaining rigorous security compliance and providing the reliability of the cloud.
  • Fuse+
    With Fuse+ companies don’t need to pull developers and engineers off core products to build, maintain, and manage their IVR and other voice applications. Fuse+ lets anyone do this by providing an intuitive, easy-to-use drag-and-drop interface.
Profile

Plum Voice is the leading independent interactive voice response provider, equipping businesses with the application development tools they need to create high-performance, versatile, scalable IVR systems. Plum offers a purpose-built cloud communications platform that gives companies a choice for developing and maintaining voice applications between coding in VoiceXML or an intuitive drag-and-drop, visual interface. Plum’s products enable companies to create custom voice applications that automate complex business processes over the phone. The Plum platform provides unmatched security, with PCI-DSS, HIPAA, and SOC2 compliance. Plum also offers a full range of professional consulting and development services.

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Articles Mentioned

Companies Learn Slowly from IVR Mistakes

Prompts that leave customers screaming rather than satisfied are still too common
Feature, Posted 10 Nov 2017 - Winter 2017 Issue

Plum Voice Releases Fuse+

Fuse+ is Plum's latest IVR and voice app editing and management technology.
Speech Technology Digest, Posted 28 Mar 2017

The 2017 State of the Speech Technology Industry: Interactive Voice Response

Becoming More Conversational
Cover Story, Posted 17 Feb 2017 - Spring 2017 Issue

Avoid the Phone Slam with a Finely Tuned IVR

Tips for regularly testing and tuning speech-enabled systems
Feature, Posted 10 Nov 2016 - Winter 2016 Issue

Plum Voice Expands Its VoiceTrends Analytics Tool

VoiceTrends provides robust and comprehensive data for analyzing and improving voice applications. (Featured on SmartCustomerService.com.)
Speech Technology Digest, Posted 14 Mar 2016