Speech Technology Magazine

Speech Technology Vertical Markets Guide
IQ Services
6601 Lyndale Avenue South
Suite 330
Minneapolis MN 55423

PH: 1-612-243-6700
Visit their Web site: www.iq-services.com

IQ Services offers a unique approach to contact center testing and monitoring. We create Virtual Customer® test traffic to access communications technology from the outside-in, providing reliable performance metrics from an end-user perspective.  The insight provided helps companies tune their contact center solutions to deliver the best customer service experience possible.

This company is listed in the following categories:
Articles Mentioned

Integrated Research Acquires IQ Services

The acquisition extends IR Prognosis' capabilities to include testing of unified communications and contact centers.
Speech Technology Digest, Posted 07 May 2015

IQ Services Names New President and CTO

Russ Zilles is named president & COO; Mike Burke named CTO.
Speech Technology Digest, Posted 19 Jan 2010

Testing and Tuning Solutions

Speech Solutions, Posted 14 Jul 2009 - July/August 2009 Issue

Interactive Digital and IQ Services Announce Partnership

Interactive Digital and IQ Services today announced a new partnership to provide fully integrated, end-to-end trial services for Adaptive Audio.
Speech Technology Digest, Posted 17 Feb 2009

Submitted for Your Approval

SpeechTEK attendees conduct hands-on evaluations.
Feature, Posted 06 Feb 2009 - January/February 2009 Issue

IQ Services Introduces Investment Protection Program

Contact centers and communications solutions users can now benefit from risk analysis and proactive test planning services.
Speech Technology Digest, Posted 21 Jul 2008

Automated Testing Solutions

There are a wide variety of testing solutions available to examine speech IVRs and provide precise, actionable data with which enterprise customers can enact improvements.
Speech Solutions, Posted 01 May 2008 - May 2008 Issue

A Multiple Approach Is Best

VUI testing should involve surveys, call recordings, and call logs together.
Talking Tech, Posted 09 Jul 2007 - July/August 2007 Issue

IQ Services Releases Feature/Function Testing Services

MINNEAPOLIS— Interactive Quality (IQ) Services launched Feature/Function Testing services for voice business solutions.>
Speech Technology Digest, Posted 01 Aug 2006

IQ Services Partners With Dirigosoft

Interactive Quality (IQ) Services entered into a business partnership with Dirigosoft.
Speech Technology Digest, Posted 25 Jul 2006

IQ Services Launches Disaster Recovery Testing Services

MINNEAPOLIS — Interactive Quality (IQ) Services, Inc. launched Disaster Recovery/Business Continuation testing services for contact center and communication business solutions.
Speech Technology Digest, Posted 04 Apr 2006

Eileen Rudden, Vice President of the Enterprise Communications Applications Division, Avaya

Eileen Rudden, vice president of the communications applications division of Avaya, explains that the greatest challenge in the speech self-service market is to drive customer adoption to meet their hopes for this technology.
Q & A, Posted 01 Feb 2005