Speech Technology Magazine


Speech Technology Vertical Markets Guide
VerintĀ® Systems
175 Broadhollow Rd, Ste 100
Melville NY 11747

PH: 1-800-4VERINT or 1-(800) 483-7468
Contact: info@verint.com
Visit their Web site: www.verint.com/engagement

Engage Customers Across All Channels with Verint Customer Analytics

Today’s organizations want to maximize customer engagement and increase revenue while minimizing the cost of delivering an outstanding customer experience—across all communication channels. Verint® can help you transform these goals from divergent to complementary. Our portfolio of voice of the customer solutions helps organizations capture customer interactions, feedback, and journeys across multiple channels; analyze them in the context of business objectives; and respond more effectively to customer, business, and market demands. Our solutions include:

  • Verint Speech AnalyticsMines recorded phone conversations to surface the intelligence essential for building effective cost containment, revenue generation, and customer service strategies.
  • Verint Text AnalyticsCaptures and analyzes customer interactions and sentiments across text-based communication channels, including survey responses, email, web chat, and social media sources.
  • Verint Social AnalyticsHarnesses the proven power of OpinionLab® to capture rich context regarding customer feedback, and then applies advanced analytics to facilitate real-time and targeted action.
  • Verint Enterprise Feedback ManagementProvides an enterprise-wide customer feedback capability for capturing highly segmented comments and sentiments through surveys and online communities, and pushing timely reports across the business.
  • Digital Feedback – Enables you to give customers a voice from within their customer experience (CX), completely on their terms, capturing rich context regarding their feedback, and then applying advanced analytics to take real-time, targeted action.

With Verint Voice of the Customer solutions, your organization can receive a variety of benefits, including:

  • Revenue Enhancement—Discover the most effective engagement methods and coach your employees toward those skills to help maximize results.
  • Operational Efficiency—Drive down operational costs using automated insights that can provide more consistent, powerful coaching to employees about the topics that matter most.
  • Customer Loyalty—Use sentiment analysis to gain a clear picture of customer feelings and perceptions. By coupling that insight with the ability to segment results by topic, customer, product type, and employee, you can discover the reasons behind customer interactions.

Contact a Verint representative today for more information or to schedule a demo. 


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Blog - blog.verint.com


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Articles Mentioned

Verint Unveils New Voice of the Customer Cloud Solution

Verint's new Voice of Customer cloud solution's automation will enable CX leaders to drive action from a unified view of feedback from across the entire customer journey.
Speech Technology Digest, Posted 23 May 2019

Verint Introduces Visual Tools

Solutions provide automation storyboarding for designing next-generation automation solutions for the contact center and back office.
Speech Technology Digest, Posted 21 May 2019

Workers Ready to Accept AI Says Report

The report - Engagement in the Always-on Era: How Humans and Technology Work Hand-in-Hand to Meet Rising Expectations - points to an increase in customer demand for always-on service. It's not only the expectations from consumers that are changing; the workforce also is shifting its attitude towards automation and artificial intelligence.
Speech Technology Digest, Posted 21 May 2019

Verint Strengthens Digital Customer Experience Capabilities with AI-Powered Anomaly Detection

New machine learning capabilities identify customer pain points and outliers in CX data.
Speech Technology Digest, Posted 02 May 2019

Speech Technology Magazine's People's Choice Awards 2019

The results of Speech Technology Magazine's People's Choice Awards voting are finally here. The people have spoken.
Speech Technology News Features, Posted 29 Apr 2019 - Spring 2019 Issue