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Verint® Systems
175 Broadhollow Rd, Ste 100
Melville NY 11747
USA

PH: 1-800-4VERINT or 1-(800) 483-7468
Contact: info@verint.com
Visit their Web site: www.verint.com/engagement
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Engage Customers Across All Channels with Verint Customer Analytics

Today’s organizations want to maximize customer engagement and increase revenue while minimizing the cost of delivering an outstanding customer experience—across all communication channels. Verint® can help you transform these goals from divergent to complementary. Our portfolio of voice of the customer solutions helps organizations capture customer interactions, feedback, and journeys across multiple channels; analyze them in the context of business objectives; and respond more effectively to customer, business, and market demands. Our solutions include:

  • Verint Speech AnalyticsMines recorded phone conversations to surface the intelligence essential for building effective cost containment, revenue generation, and customer service strategies.
  • Verint Text AnalyticsCaptures and analyzes customer interactions and sentiments across text-based communication channels, including survey responses, email, web chat, and social media sources.
  • Verint Social AnalyticsHarnesses the proven power of OpinionLab® to capture rich context regarding customer feedback, and then applies advanced analytics to facilitate real-time and targeted action.
  • Verint Enterprise Feedback ManagementProvides an enterprise-wide customer feedback capability for capturing highly segmented comments and sentiments through surveys and online communities, and pushing timely reports across the business.
  • Digital Feedback – Enables you to give customers a voice from within their customer experience (CX), completely on their terms, capturing rich context regarding their feedback, and then applying advanced analytics to take real-time, targeted action.

With Verint Voice of the Customer solutions, your organization can receive a variety of benefits, including:

  • Revenue Enhancement—Discover the most effective engagement methods and coach your employees toward those skills to help maximize results.
  • Operational Efficiency—Drive down operational costs using automated insights that can provide more consistent, powerful coaching to employees about the topics that matter most.
  • Customer Loyalty—Use sentiment analysis to gain a clear picture of customer feelings and perceptions. By coupling that insight with the ability to segment results by topic, customer, product type, and employee, you can discover the reasons behind customer interactions.

Contact a Verint representative today for more information or to schedule a demo. 

 

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Articles Mentioned

New Uses for Speech Analytics

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Avaya and Verint Extend Workforce Engagement Management for Cloud

Cloud-based deployments bring new operational intelligence capabilities to more contact centers to transform the customer experience.
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Verint Launches Automated Verification, a Robotics Process Automation Solution to Eliminate Manual Testing of Communications Systems

New automation solution is designed to reduce costs, as well as improve compliance and customer experience.
Speech Technology Digest, Posted 06 Dec 2018

UCB and Verint Announce Launch of UCB’s PD Coach App, Powered by Verint’s Intelligent Virtual Assistant

Digital Health Coach helps support an automated patient journey for people living with Parkinson's Disease.
Speech Technology Digest, Posted 15 Nov 2018