Speech Technology Magazine

Speech Technology Vertical Markets Guide
Verint® Systems
330 South Service Road
Melville NY 11747

PH: 1-800-4VERINT or 1-770-754-1900
Contact: info@verint.com
Visit their Web site: www.verint.com

Engage Customers Across All Channels with Verint Customer Analytics

One of the biggest challenges facing many organizations is the need to maximize customer engagement and increase revenue while minimizing the cost of delivering an outstanding customer experience—across all communication channels.

Verint® can help you transform these goals from divergent to complementary. Our portfolio of customer analytics solutions helps organizations capture customer interactions, feedback, and journeys across multiple channels; analyze them in the context of business objectives; and respond more effectively to customer, business, and market demands.

Capitalizing on solutions from KANA®, A Verint Company and powerful integrations within our award-winning Verint Workforce OptimizationTM Suite, Verint Customer AnalyticsTM solutions include:

  • Verint Speech AnalyticsMines recorded phone conversations to surface the intelligence essential for building effective cost containment, revenue generation, and customer service strategies.
  • Verint Text AnalyticsCaptures and analyzes customer interactions and sentiments across text-based communication channels, including survey responses, email, Web chat, and social media sources.
  • Verint Enterprise Feedback ManagementProvides an enterprise-wide customer feedback capability for capturing highly segmented comments and sentiments through surveys and online communities, and pushing timely reports across the business.
  • Verint Engagement AnalyticsHelps simplify the complexity of big data with a managed service offering that provides an omnichannel view of the customer journey, revealing drivers and root cause of these engagements and facilitating action on these insights.

With Verint Customer Analytics, your organization can receive a variety of benefits, including:

  • Revenue EnhancementDiscover the most effective engagement methods and coach your employees toward those skills to help maximize results.
  • Operational EfficiencyDrive down operational costs using automated insights that can provide more consistent, powerful coaching to employees about the topics that matter most.
  • Customer LoyaltyUse sentiment analysis to gain a clear picture of customer feelings and perceptions. By coupling that insight with the ability to segment results by topic, customer, product type, and employee, you can discover the reasons behind customer interactions.

Contact a Verint representative today for more information or to schedule a demo. 

Connect with us on the following:


Blog - blog.verint.com

Verint. Powering Actionable Intelligence®.

Verint® Systems Inc. (NASDAQ: VRNT) is a global leader in Actionable Intelligence® solutions for customer engagement optimization, security intelligence, and fraud, risk and compliance. Today, more than 10,000 organizations in over 180 countries use Verint solutions to improve enterprise performance and make the world a safer place. Learn more at www.verint.com.  

©2015 Verint Systems Inc. All Rights Reserved Worldwide.

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Articles Mentioned

The 2017 State of the Speech Technology Industry: Speech Analytics

Capturing Insight from Customers
Cover Story, Posted 17 Feb 2017 - Spring 2017 Issue

The 2017 State of the Speech Technology Industry: Interactive Voice Response

Becoming More Conversational
Cover Story, Posted 17 Feb 2017 - Spring 2017 Issue

Verint Partners with Content Guru

Cloud telephony provider Content Guru will deliver Verint workforce optimization and speech analytics solutions in the cloud.
Speech Technology Digest, Posted 30 Jan 2017

Five9 and Verint Announce Global Partnership

The partnership expands the availability of contact center and workforce optimization solutions to organizations of all sizes. (Featured on SmartCustomerService.com.)
Speech Technology Digest, Posted 15 Nov 2016

Verint Partners with TeleTech on WFO and Analytics

TeleTech Technology and Verint have forged a strategic partnership offering workforce optimization and analytics to the TeleTech's contact center customers. (Featured on SmartCustomerService.com.)
Speech Technology Digest, Posted 13 Sep 2016