Speech Technology Magazine

Speech Technology Vertical Markets Guide
Aspect Software, Inc.
300 Apollo Drive

Chelmsford MA 01824

PH: 978-250-7900
FAX: 978-244-7410
Visit their Web site: www.aspect.com

About Aspect

Aspect’s fully-integrated solution unifies the three most important facets of modern consumer engagement strategy: customer interaction managementworkforce optimization, and back-office. Through a full suite of cloud, hosted and hybrid deployment options, we help the world’s most demanding contact centers and back offices seamlessly align their people, processes and touch points to deliver remarkable customer experiences. For more information, visit www.aspect.com.

Helpful Links:

Customer Experience Boot Camp: Basic Training for Superior Omni-Channel Consumer Engagement   

Aspect Zipwire Concierge Contact Center Video Case Study  

Maintaining Customer Experience Continuity: From Self-Service to Agent-Assisted, Hands-On Dialogues  

TeleTech Video Case Study   

Interactive Text Response: The Key to Re-Imagining Customer Self-Service     


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Articles Mentioned

Avoid the Phone Slam with a Finely Tuned IVR

Tips for regularly testing and tuning speech-enabled systems
Feature, Posted 10 Nov 2016 - Winter 2016 Issue Issue

The 2016 Speech Industry Star Performers

Speech solutions are reaching new heights thanks to our Star Performers
Cover Story, Posted 01 Aug 2016 - Fall 2016 Issue Issue

IVRs Get Set for the Omnichannel Challenge

Enterprises are making progress toward getting different channels to fit together, but a lot more work remains
Feature, Posted 14 Jun 2016 - Summer 2016 Issue Issue