Speech Technology Magazine

Speech Technology Vertical Markets Guide
Aspect Software, Inc.
300 Apollo Drive

Chelmsford MA 01824
USA

PH: 978-250-7900
FAX: 978-244-7410
Visit their Web site: www.aspect.com
Profile

About Aspect

Aspect’s fully-integrated solution unifies the three most important facets of modern consumer engagement strategy: customer interaction managementworkforce optimization, and back-office. Through a full suite of cloud, hosted and hybrid deployment options, we help the world’s most demanding contact centers and back offices seamlessly align their people, processes and touch points to deliver remarkable customer experiences. For more information, visit www.aspect.com.

Helpful Links:

Customer Experience Boot Camp: Basic Training for Superior Omni-Channel Consumer Engagement   

Aspect Zipwire Concierge Contact Center Video Case Study  

Maintaining Customer Experience Continuity: From Self-Service to Agent-Assisted, Hands-On Dialogues  

TeleTech Video Case Study   

Interactive Text Response: The Key to Re-Imagining Customer Self-Service     

 

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Articles Mentioned

IVRs Get Set for the Omnichannel Challenge

Enterprises are making progress toward getting different channels to fit together, but a lot more work remains
Feature, Posted 14 Jun 2016 - Summer 2016 Issue

Aspect Emerges from Debt Restructuring

Completion facilitates growth, product innovation, and ongoing pivot toward becoming a provider of cloud-based contact center, self-service, and workforce optimization solutions.
Speech Technology Digest, Posted 30 May 2016

Aspect Previews Aspect Via

Aspect Via delivers native interaction management, workforce optimization, IVR, and digital self-service capabilities. (Featured on SmartCustomerService.com.)
Speech Technology Digest, Posted 11 May 2016

LumenVox Names InfinityCTI a Certified Skills Partner

InfinityCTI uses LumenVox's speech recognition and text-to-speech technology in its IVR platform.
Speech Technology Digest, Posted 28 Apr 2016

Forty 7 Ronin Earns LumenVox Partner Skills Certification

Forty 7 Ronin delivers speech solutions based on the LumenVox speech automation suite.
Speech Technology Digest, Posted 17 Mar 2016