Speech Technology Magazine

Speech Technology Vertical Markets Guide
Voxeo
189 S. Orange Avenue Or
10th Floor
Orlando FL 32801
USA

PH: 407-418-1800
FAX:
Contact: solutions@voxeo.com
Visit their Web site: www.voxeo.com
Profile

Voxeo, an Aspect company, helps businesses improve customer service while lowering costs. Our multi-channel communications platform enables personalized self-service, proactive outbound customer care and seamless handoff to an agent when assistance is needed.. We offer inbound and outbound IVR, mobile, web and social interactions. Voxeo’s “design once, deploy anywhere” solution minimizes the cost and complexity of migration to a multi-channel contact center and Unified Customer Experience.

Catch us on Twitter: @voxeo

Gartner Marketscope 2013http://imagesrv.gartner.com/media-products/pdf/aspect/aspect_issue1.pdf

A Frost & Sullivan Executive Summary: Balancing the Customer Experience in a Mobile Worldhttp://www.voxeo.com/pdf/FS-ExecSummary-TMobile.pdf


The Power of Personalization: Optimizing Customer Self-Service for Increased Loyalty and Cost Savings:http://www.voxeo.com/pdf/Personalization_Whitepaper_June12.pdf


5 Steps to Serving Customers in a Mobile World: http://voxeo.com/wp-content/uploads/2012/12/Voxeo-5Steps-MobileCustomers-March2012.pdf


Unified Self-Service: Delivering on the Value of Multi-Channel Customer Interactions: http://voxeo.com/wp-content/uploads/2012/12/Unified-Self-Service-121712.pdf


Don't be Left Behind: Build a Mobile Customer Service Strategy for 2013 and Beyond: http://voxeo.com/wp-content/uploads/2013/01/ICMI-MobileSurvey-Whitepaper.pdf


5 Ways to Scale Your Twitter Support: http://blogs.voxeo.com/voxeotalks/files/2012/10/5_ways_twitter_whitepaper_final.pdf


Social Media and the Customer Experience: http://blogs.voxeo.com/files/2013/02/Social-Media-Cust-Exp-010213.pdf 

 
9 Critical Capabilities to Demand from your IVR Cloud Hosting Provider: http://voxeo.com/wp-content/uploads/2012/12/9-Critical-Capabilities-Cloud-Hosting-121112.pdf

Mobile Native or Mobile Web? What's the Best Choice for Your Customer Service App?  http://www.speechtechmag.com/BuyersGuide/Voxeo---An-Aspect-Company-2605.aspx

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Articles Mentioned

Aspect Software Unveils Omnichannel Solution, Voxeo CXP Pro 14

Solution features Web interfaces for business users and system administrators to control and configure IVR, mobile apps, and SMS services.
Speech Technology Digest, Posted 14 May 2014

Remembering Scott McGlashan

May 4, 1963-February 12, 2014
Standards, Posted 30 Apr 2014 - Summer 2014 Issue

Nu Echo Releases Rivr, a VoiceXML Dialogue Engine

Rivr is an application framework that enables Java developers to easily create enterprise-grade VoiceXML applications.
Speech Technology Digest, Posted 25 Feb 2014

The Global Voice Recognition Market to Grow at a CAGR of 22 Percent Through 2016

Analyst firm TechNavio predicts voice biometrics to dominate the market growth opportunities.
Speech Technology News Features, Posted 03 Dec 2013

On SpeechTek's First Day, Cross-Channel Integration Is King

Sixty-five percent of contact centers are handling traffic over at least six channels.
Speech Technology News Features, Posted 20 Aug 2013