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If you have already registered for this event, please click here If you have not registered for this event, please click here to register and view the archive. GET SMART ABOUT ON-DEMAND VOICE SERVICES Learn how leaders continue to provide great customer service when resources are tight register now for this free live web broadcast WEDNESDAY, OCTOBER 29TH, 2008 • 11:00am PT / 2:00pm ET David Myron Editorial Director Speech Technology magazine Elizabeth Herrell Vice President and Principal Analyst Forrester Research Brooks Crichlow Director Enterprise Marketing Tellme a Microsoft Subsidiary Reserve quickly — space is limited. Audio is streamed over the Internet, so turn up your computer speakers! Join us for a fresh look at your most important customer contact channel: the phone. Forrester Research will provide guidance on using voice technology to meet your customers' ever changing expectations. Tellme will share its thinking on how to develop a true picture of the economic returns from deploying and maintaining an IVR solution. Some of the questions we will address in this webinar are: How can I meet rising customer expectations with ever-shrinking budgets? How do advances in IVR technology impact my upgrade decision? How can I develop a true picture of the benefits and costs of upgrading my IVR? Add your own questions to get answers from these two industry experts - register today!