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Hosted/cloud-based IVR speech self-service applications have revolutionized and re-invigorated the IVR market. Leading cloud-based solutions providers are delivering advanced, multi-modal IVR solutions that enable organizations to reach their customers and prospects cost effectively, on both an inbound and outbound basis. Even better, they come with tools, analytics and services that enable enterprises to continuously improve user adoption and the customer experience. Join this webinar, where five market leaders and innovators will discuss tactics and strategies to improve your IVR/speech self-service solutions.
- How hosted/cloud-based IVR drives continuous improvement, innovation and an outstanding customer experience
- How the scalability and reliability of hosted IVR solutions reduces servicing costs and minimizes business risk
- How to use hosted IVR/speech solutions to find the optimal balance between self-service and live-agent support
- How to use hosted solutions to build a cost-effective, multi-modal self-service IVR strategy
REGISTER NOW for this informational one-hour Web seminar.
Reserve quickly —space is limited. Audio is streamed over the Internet, so turn up your computer speakers!
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ANALYST |
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David Myron
Editorial Director
Speech Technology magazine |
Donna Fluss
President
DMG Consulting LLC |
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| PRESENTERS |
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Jeff Thode
Director, Product Development
CSG Interactive Messaging |
Jim Campbell
Regional Sales Director
Resolvity, Inc. |
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Lori Anne Pollock
Manager, Product Management,
Advanced Contact Center Solutions
Verizon |
Dena Skrbina
Senior Director of Solution Marketing
Nuance |
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