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If you have already registered for this event, please click here If you have not registered for this event, please click here to register and view the archive. Leveraging Customer Interactions to Enhance Data-Driven Business Decisions with NICE Interaction Analytics register now for this free live web broadcast Wednesday, July 23rd 2008 • 11:00am PT / 2:00pm ET David Myron Editorial Director CRM magazine Aviad Abiri VP, Global Solution Design & Delivery Interaction Analytics NICE Systems, Inc. Donna Fluss Founder and President DMG Consulting LLC Sponsored by Join the webinar to learn how NICE Interaction Analytics can: Increase operational efficiency Improve customer loyalty and retention Enhance sales and marketing effectiveness In today’s business world, it is imperative to make decisions based on quantitative, accurate data. Integrating a multi-dimensional view of customer interactions can help optimize call center performance and enable a thorough understanding of main business drivers and inhibitors, customer preferences as well as the competition. NICE Interaction Analytics enables automated analysis of 100% of customer interactions in a cost-effective manner while leveraging interactions to proactively identify trends, uncover root-cause, anticipate opportunities and adjust processes to meet business objectives. The webinar, delivered by NICE a leading provider of call center optimization solutions, will highlight how you can leverage NICE’s Interaction Analytics to meet your business objectives. Topics to be discussed include the solution’s multi-dimensional analytics as well as customer case studies.