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Roundtable: Improve Contact Center Operations with Speech Automation
SPEECH TECHNOLOGY ROUNDTABLE SPONSORED WEB EVENT
Improve Contact Center Operations
with Speech Automation
Bolster customer experiences, lower support
costs, and make smarter business decisions.
 
 
TUESDAY, APRIL 5, 2016 - 11:00AM PT / 2:00PM ET
Gartner predicts, by the year 2020, customers will manage up to 85 percent of their business relationships through automated systems. If done well, these solutions will help organizations enhance customer service and increase profitability. Attend this Webinar to learn what new speech technologies will do to further these efforts.

Join HP Software, USAN, Verint, and Cyara on this Webinar and learn how to:
  • Benefit from speech analytics to successfully implement an enterprise-wide VoC program.
  • Use automated agent guidance to reduce AHT and customer effort.
  • Successfully deploy natural, adaptive, and directed speech in voice self-service applications.
  • Greatly increase containment through personalization and real-time context in natural voice self-service conversations.
  • Evolve to analytics-driven quality monitoring.
  • Impact your entire organization through analytics quality monitoring results.
  • Fine-tune your speech application in your live customer experience ecosystem to maximize the return on your investment.
  • Dramatically reduce the manual labor involved in your next IVR project with automated discovery and test script generation.
REGISTER NOW to join us for this FREE roundtable Web event.

One lucky viewer will win a Google Chromecast!

Audio is streamed over the Internet, so turn up your computer speakers!



MODERATOR   SPEAKERS            
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David Myron
Editorial Director
Speech Technology magazine
Sukumar Ramaraj
Head of Product Management
HP WFO Software
Oscar Alban
Marketing Director
Verint Systems
Donny Jackson
SVP Software Development
USAN
Gauthier Delmee
Principal Solutions Consultant
Cyara