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THURSDAY, JULY 27, 2017 - 11:00AM PT / 2:00PM ET

It's no secret that proactive customer communication—engaging customers before a problem or opportunity arises—can improve customer experiences and lower costs. But the best practices for proactive engagement are not as widely known. Learn how an integrated approach to outbound engagements can utilize inbound context data to deliver better customer service and improve brand loyalty.

In this webinar, you will learn how to:
  • Contact customers in their preferred channel
  • Blend interactions across channels
  • Trigger proactive notifications based on specific customer journey events
Register today to attend this web event titled "Secrets to Optimizing Proactive Engagement Strategies with Speech Technologies."

Audio is streamed over the Internet, so turn up your computer speakers!

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LaShawn Fugate
Speech Technology magazine
Allyson Boudousquie
Vice President, Market and Product Strategy