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The Benefits of Proactive Omnichannel Customer Engagement
SPEECH TECHNOLOGY MAGAZINE SPONSORED WEB EVENT | LIVE STREAMING AUDIO
 
 
The Benefits of Proactive
Omnichannel Customer Engagement
 
WEDNESDAY, OCTOBER 22, 2014
11:00 AM - 12:00 PM PT / 2:00 - 3:00 PM ET


Any successful business leader knows that effective customer communication is essential for short-term and long-term success. During automated or live customer interactions, organizations must capture relevant data and consistently provide the right message to the right person at the right time. And, in today's highly connected society, this must be done across all communication channels (including the Web, email, mobile devices, and inbound or outbound IVRs).

While this might sound like a daunting task, it's not. A unified omnichannel environment that can deliver personalized inbound and outbound messages is within reach.

Join Avaya, Enghouse Interactive, and Aspect in this Webinar and learn how to:
  • Engage customers using the right channels at the right time.
  • Deliver outbound interactions tailored to fit your business practices.
  • Easily turn your outbound notifications into two-way, conversations and transactions.
  • Leverage outbound interactions to initiate the inbound communications you desire.
  • Allow customers to seamlessly move between their channels of choice, while retaining the context of the conversation.
REGISTER NOW to join us for this FREE Web event.

Audio is streamed over the Internet, so turn up your computer speakers!


 
MODERATOR   SPEAKERS            
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David Myron
Editorial Director
Speech Technology magazine
Tom Hanson
Director of Product Management for Automation Applications
Avaya
Randy Cooper
President
IAT Smartdial an Enghouse Interactive company
Evan Dobkin
Product Marketing Manager
Aspect