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Speech Technology 2008 Industry Buyer's Guide

Aspect Software
300 Apollo Drive
Chelmsford MA 01824
USA

PH: 978-250-7900
FAX: 978-244-7420
Contact: info@aspect.com
Visit their Web site: www.aspect.com

Products

Aspect® Unified IP™

Profile

Aspect Software, Inc. founded the contact center industry and is now the world’s largest company solely focused on Internet Protocol (IP) and traditional voice-based products and services for customer service, collections, and sales and telemarketing business processes. Each day, Aspect Software powers more than 125 million customer-company interactions around the globe.

This company is listed in the following categories:

Analytics	Call Center Solutions	Computer Telephony Integration (CTI)	Speech Solution Integration
Voice over IP (VoIP)

Articles Mentioned

Market Spotlight: Travel & Hospitality

The Sky's the Limit for IVRs
FYI, Posted 01 May 2008 - May 2008 Issue

Microsoft and Nuance Get Muted By Gartner Magic Quadrant for IVR

The two vendors are removed from contention in the research firm's latest assessment of the interactive voice response marketplace.
News Feature, Posted 04 Apr 2008

Avaya, Microsoft Ask If You See the Future in UC

In a pair of keynotes at VoiceCon 2008, Avaya and Microsoft executives lay out the future of unified communications.
News Feature, Posted 18 Mar 2008

Zeroing in on Opting Out

To stop callers from automatically dialing an agent, press or say 'Good VUI Design'
Cover Story, Posted 25 Jan 2008 - January/February 2008 Issue

Gaining Control Over All Aspects of the Call Center

Unified Command and Control (UCC) from Aspect Software centralizes reporting, routing, administration, and workflow management in a single console capable of handling 40,000 agents within a single site or across multiple locations.
News Feature, Posted 04 Dec 2007

... Read More Articles Mentioned

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