Speech Technology 2008 Industry Buyer's Guide
Convergys Corporation
201 East Fourth Street
Cincinnati OH 45202
USA

PH: 800-344-3000 or 513-458-1300
FAX: 513-458-1315
Contact: marketing@convergys.com
Visit their Web site: http://www.convergys.com
 
Profile

Convergys Corporation is the global leader in relationship management.  We combine a legacy of contact center and speech recognition expertise with a thorough understanding of how to apply automation to improve the customer experience. Our portfolio includes consulting and professional services to develop, implement and optimize self-care solutions.

This company is listed in the following categories:
AnalyticsCall Center SolutionsComputer Telephony Integration (CTI)Managed Services
Outsourced ServicesPackaged ApplicationsPlatform Providers/HostingProfessional Services/Consulting
Speaker Verification/BiometricsSpeech RecognitionVoice User Interface Design
Articles Mentioned
Convergys to Acquire IntervoiceListen to this article in TTS, powered by Loquendo
The $335 million deal deepens Convergys' footprint in an increasingly competitive customer service market.
News Feature, Posted 16 Jul 2008
How to Deliver a Successful Multichannel Customer Experience
Factors to consider in placing automation in the right place for customers.
Inside Outsourcing, Posted 15 Jul 2008 - July/August 2008 Issue
A Look at AVIOS' Speech and Multimodality Contest
Students introduce voice to apps covering everything from airplanes to arithmetic
The View from AVIOS, Posted 01 Jun 2008 - June 2008 Issue
Market Spotlight: Travel & Hospitality
The Sky's the Limit for IVRs
FYI, Posted 01 May 2008 - May 2008 Issue
Getting the Devil out of the Details
Tuning cycles smooth out the final kinks in an IVR.
Feature, Posted 01 Apr 2008 - April 2008 Issue
... Read More Articles Mentioned
 


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