Speech Technology 2009 Industry Buyer's Guide

First Data
1100 Carr Road
Wilmington DE 19809
USA

PH: 800-428-2400
FAX: 402-222-7910
Contact: Sharon.obrien@firstdata.com
Visit their Web site: www.firstdata.com

Profile

First Data voice services delivers a complete suite of managed IVR solutions for inbound and outbound customer communications. With over 20 years’ experience, our hosted IVR and Web self-service solutions help drive costs out of your customer care operations and enhance the customer experience.

This company is listed in the following categories:

Analytics	Auto Attendant Solutions	Call Center Solutions	Computer Telephony Integration (CTI)
Managed Services	Mobile Solutions	Outsourced Services	Packaged Applications
Platform Providers/Hosting	Professional Services/Consulting	Speaker Verification/Biometrics	Speech Recognition
Speech Solution Integration	Speech to Text	Text to Speech	Voice over IP (VoIP)
Voice User Interface (VUI) Design

Articles Mentioned

Paraxip Technologies to Provide Network Connectivity for First Data's 2Way-Connect Service

Paraxip Technologies and First Data Voice Services have partnered in the deployment of the Paraxip Gateway product to enable network connectivity for First Data's next-generation voice notification services platform.
Industry News, Posted 24 Apr 2007

Daniel Hong, Senior Analyst, Datamonitor

Daniel Hong, senior analyst for Datamonitor's technology practice, explains that "by 2009, spending on hosted speech services will more than double to reach over $840 million in North America."
Q & A, Posted 01 Sep 2005

Distributed Speech Revenues Predicted by Zelos Group to be $1.1 Billion by 2008

Zelos Group report shows service providers are capturing a growing share of interactive voice response (IVR) equipment and software market.
News Feature, Posted 01 Oct 2003

Out of the Iron Age: Redefining Success

Gone are the days of big deals meaning big discounts for IVR ports. The new definition of success is how many calls can be resolved and how fast the next app goes into production.
Talking Tech, Posted 01 Aug 2003

Microsoft Speech Technologies Releases Speech Server Beta, Offers New Program to Partners

Special report by Dan Miller of the Zelos Group concerning today's announcement from Microsoft.
Industry News, Posted 01 Jul 2003

... Read More Articles Mentioned

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