Message Technologies, Inc. (MTI) helps companies improve business performance using interactive voice response (IVR) and speech technologies. Since 1982, more than 2,000 companies have counted on us for affordable, best-of-breed IVR and speech application design, development and hosting solutions. MTI also partners with leading speech application developers to provide a reliable hosted infrastructure to support their customer solutions.

Broad Capabilities
MTI handles every part of the IVR spectrum—application design, development and hosting, trunk and platform provisioning, monitoring, physical and logical security, co-location, and live agent services.

Advanced Feature Set

MTI provides our customers with access to optimization tools and services to enhance the caller experience:

• Outbound Call Web Service provides intelligent Call Progress Analysis and Call Bridging
• Workload Manager allows automatic call distribution between multiple disparate application servers
• Call Routing Manager allows even the most complex routing plans to be seamlessly supported

Custom IVR Solutions
MTI’s Professional Services Group routinely engages in turnkey speech application design and development. Two decades in the industry have made us specialists in balancing rapid deployment with production stability, and we are well-positioned to develop expertly crafted applications. MTI has developed custom applications for large long-distance carriers, power utilities, pharmaceutical and healthcare providers, financial institutions, and retailers. Our team has broad experience with VoiceXML, Grammar development, Microsoft.Net, and SQL Server.

Best of Breed Platforms
MTI partners with industry leading vendors such as Genesys, Microsoft, Nuance and IBM to ensure customers benefit from best-of-breed technologies at every level.

Highly Available Hosted Infrastructure
What sets MTI apart? Reliability – 99.9+% uptime and redundant infrastructures; Responsiveness – 24/7 rapid support; Service Quality – dedicated project managers take responsibility for planning and deploying applications; Flexibility – complex call flows, routing, and outdial scenarios are our specialty.

To learn more about us, please visit www.messagetech.com.