SpeechTechMag.com

Speech Technology 2008 Industry Buyer's Guide

MicroAutomation
10550 Linden Lake Plaza
Manassas VA 20109
USA

PH: 1-800-817-2771
FAX: 1-703-366-3850
Contact: dabernathy@microaut.com
Visit their Web site: http://www.microautomation.com

Products

Profile

MicroAutomation is a full service integrator of call center solutions. Our solutions are based on enhancing the caller experience through Speech-enabled Interactive Voice Response (IVR); improving live agent efficiency using Computer Telephony Integration (CTI); and providing Analytics tools to manage and refine each solution element to maximize the performance of your call center.

This company is listed in the following categories:

Analytics	Authoring Environments	Call Center Solutions	Computer Telephony Integration (CTI)
Managed Services	Packaged Applications	Platform Providers/Hosting	Professional Services/Consulting
Speech Recognition	Speech Search	Speech Solution Integration	Text to Speech
Voice User Interface Design

Articles Mentioned

Market Spotlight: Healthcare

Speech Is the Cure for Medical Records
FYI, Posted 01 Apr 2008 - April 2008 Issue

MicroAutomation Releases Hosted Application for Healthcare Insurance Providers

MicroAutomation recently began marketing a hosted, automated solution for use in healthcare insurance companies' wellness and disease management programs. MicroAutomation partnered with Message Technologies, Inc., (MTI) to provide hosting services for the solution.
Industry News, Posted 02 Jan 2008

MicroAutomation Releases an Analytics Solution for the Utilities Industry

MicroAutomation has developed a Utilities Analytics solution to specifically help utility service providers monitor the efficiency of their call centers.
Industry News, Posted 23 Oct 2007

MicroAutomation Releases Healthcare Analytics Solution

MicroAutomation developed and implemented a Healthcare Analytics solution to help major healthcare providers monitor the efficiency of their call centers.
Industry News, Posted 05 Sep 2007

The 2007 Speech Luminaries

Selecting this year's winners for the Speech Luminaries awards was no easy task. We received nominations for candidates in the areas of research and development, speech science, systems engineering, system implementation, and corporate and organizational leadership. All of these individuals have had a hand in advancing the causes of their respective companies and the industry as a whole, and worked tirelessly to increase awareness and acceptance of speech technologies during the past 12 months.
Feature, Posted 01 Sep 2007 - September 2007 Issue

... Read More Articles Mentioned

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