Gain collaboration between applications providing your customers with the ultimate unified experience, without sacrificing their’s or your business’ security. Nortel’s voice portal products provide cost effective, resilient, and highly secure, open-standard based VoIP/SIP and/or TDM unified communications. Interactive Communications Portal (ICP) provides collaborative applications featuring IM, email, video and click-to call that can be quickly added to self-service and speech applications. Service based design enables application expansion far beyond today’s menu-driven interactive voice response systems. ICP is built on Nortel’s Media Application Server (MAS) architecture. Interactive Communications Portal fits directly into a business’ existing IP environment using native SIP. Optionally TDM can be supported via a customer or Nortel supplied Gateway.

Collaborative multimedia applications support all incoming contacts providing unified communications that touch more customers for less cost, build loyalty and achieve a strong competitive differentiator. Callers may come through a web page and use click to call to speak to an agent or go directly to a selfservice application. The caller’s data and selections prior to being forwarded to an agent give insight as to who is the incoming contact, what the customer is looking for and what they were doing before needing agent assistance which improves the Agents ability to service the call on the first contact. ICP fits directly into a Services Oriented Architecture using a service based framework between host and back-end systems and can function behind any vendors PBX. Application development is achieved through Nortel’s Service Creation Environment tool and VoiceXML /CCXML.

Media Processing Server (MPS) provides small, medium, large and very large Enterprise a standards-based self-service platform, based on a traditional TDM infrastructure and supports IP via a Gateway for seamless transition to an IP environment anytime the business is ready. MPS can be SIP-optimized and provides highly secure service for inbound and outbound IVR applications. Customers should take advantage of our very experienced, extensive Professional Services Organization and take advantage of SOA, SCE, and VXML/CCXML with ICP or MPS.