Transitions to new contact center technology can be expensive and challenging. PSS can help. We specialize in sensible transitions that keep pace with your business priorities and available resources, so you can move as quickly or as slowly as you like. Legacy and next-generation systems can coexist as we help customers transition to Speech, VoiceXML, VoIP, and SOA. Recognized as one of the fastest-growing private companies in America, PSS manages over 100,000 ports of self-service applications for customers around the world.

Develop Speech Applications
PSS has developed hundreds of IVR applications. Our expertise spans VoiceXML as well as several legacy development environments, speech and DTMF, inbound and outbound, and almost any back end integration you can think of.

Deploy on Leading Premise or Hosted Platforms
PSS can extend the life of legacy systems, or deploy turnkey systems on leading premise or hosted platforms.

Integrate to Legacy IT or SOA
Integrate today to legacy host environments such as 3270 or SNA and be assured of compatibility as you transition to SOA at any time in the future.

Get 24x7x365 Support
Over 90% of a solution’s lifecycle happens after a system goes live and most vendors consider the project to be complete. PSS devotes considerable resources and attention to “that other 90%” so you get a level of total solution support that goes well beyond break-fix.