Speech Technology 2008 Industry Buyer's Guide
PSS (Product Support Solutions)
7172 Regional Street #431
Dublin CA 94568
USA

PH: 1-800-506-7119
FAX: 1-888-455-2285
Contact: sales@psshelp.com
Visit their Web site: http://speech.psshelp.com
 
Profile

Transitions to new contact center technology can be expensive and challenging. PSS can help. We specialize in sensible transitions that keep pace with your business priorities and available resources, so you can move as quickly or as slowly as you like. Legacy and next-generation systems can coexist as we help customers transition to Speech, VoiceXML, VoIP, and SOA. Recognized as one of the fastest-growing private companies in America, PSS manages over 100,000 ports of self-service applications for customers around the world.

Develop Speech Applications
PSS has developed hundreds of IVR applications. Our expertise spans VoiceXML as well as several legacy development environments, speech and DTMF, inbound and outbound, and almost any back end integration you can think of.

Deploy on Leading Premise or Hosted Platforms
PSS can extend the life of legacy systems, or deploy turnkey systems on leading premise or hosted platforms.

Integrate to Legacy IT or SOA
Integrate today to legacy host environments such as 3270 or SNA and be assured of compatibility as you transition to SOA at any time in the future.

Get 24x7x365 Support
Over 90% of a solution’s lifecycle happens after a system goes live and most vendors consider the project to be complete. PSS devotes considerable resources and attention to “that other 90%” so you get a level of total solution support that goes well beyond break-fix.

This company is listed in the following categories:
Call Center SolutionsComputer Telephony Integration (CTI)Managed ServicesPlatform Providers/Hosting
Professional Services/ConsultingSpeaker Verification/BiometricsSpeech RecognitionSpeech Solution Integration
Testing SolutionsText to SpeechVoice over IP (VoIP)Voice User Interface Design
Articles Mentioned
Product Support Solutions Acquires VSI
Product Support Solutions acquired VSI, a technical consulting firm specializing in the deployment of self-service solutions for contact centers.
Industry News, Posted 01 May 2007
Product Support Solutions Media Gateway Solution Rated Avaya Compliant
Product Support Solutions' FlexxGate Media Gateway is compliant with key Contact Center solutions from Avaya.
Industry News, Posted 24 Apr 2007
Product Support Solutions Releases FlexxGate
Product Support Solutions released the FlexxGate Gateway, a TDM (traditional telephony) to Voice over IP (VoIP) Media Gateway.
Industry News, Posted 17 Oct 2006
Product Support Solutions Launches Transition Pathways Program
NEW YORK - Product Support Solutions launched the Transition Pathways Program (TPP) to support customers with their transition to next-generation IVR environments.
Industry News, Posted 07 Aug 2006
Keith Ward, Chief Technology Officer, Product Support Solutions
Speech Technology Magazine sat down with Keith Ward, CTO of Product Support Solutions, to discuss the latest issues surrounding migration, technology advantages with next generation platforms as well as some of the company's customers.
Q & A, Posted 20 Jun 2006
... Read More Articles Mentioned
 


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