SpeechTechMag.com

Speech Technology 2008 Industry Buyer's Guide

SER Solutions, Inc.
45925 Horseshoe Drive
Suite 150
Dulles VA 22016
USA

PH: 1-703-948-5500
FAX: 1-703-430-7738
Contact: info@ser.com
Visit their Web site: www.ser.com

Profile

SER’s speech analytics solution, SERTAINTY™, extracts valuable information from recorded voice conversations to discover customer needs and market trends; and analyze calls for script adherence, achievement of KPIs, root cause and fraud detection. Leveraging SERTAINTY with your recording solution helps to reduce call volumes, improve the customer experience, and increase revenue opportunities.

This company is listed in the following categories:

Analytics	Auto Attendant Solutions	Call Center Solutions	Speech Search
Speech Solution Integration	Text to Speech	Voice over IP (VoIP)

Articles Mentioned

Nortel Adds Outbound, Security Technologies

Reseller agreements with SER and SecureLogix add to the Nortel Contact Center suite.
News Feature, Posted 02 Jun 2008

Mining for Meaning

Contextualizing calls prepares speech analytics for mainstream adoption.
Feature, Posted 01 May 2008 - May 2008 Issue

SER Adds Gryphon Networks Do-Not-Call Solution to Call Center

SER Solutions, a Virginia-based call management and speech analytics provider, is integrating Gryphon Networks' Contact Governance software to its clients. If they choose to do so, SER customers may opt for Gryphon's Guardian Interactive solution, which provides an automated do-not-call (DNC) solution for outbound contact centers.
News Feature, Posted 05 Sep 2007

CallCopy and SER Solutions Sign Partnership Agreement

COLUMBUS, Ohio -- CallCopy will incorporate SER Solutions' patented speech analytics technology into its product suite to deliver a more comprehensive quality monitoring solution that will help contact centers realize improved business performance.
Industry News, Posted 22 May 2007

SER Launches Latest Version of CPS Enterprise Edition

SER Solutions released CPS Enterprise Edition 3.0 (CPS E2), the latest version of its next-generation outbound call management solution.
Industry News, Posted 27 Mar 2007

... Read More Articles Mentioned

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